A case has been opened by buyer who says he has not received an item.(Number...

GetHuman6864731's customer service issue with eBay (UK) from December 2021

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The issue in GetHuman6864731's own words
A case has been opened by buyer who says he has not received an item.(Number ************) I contacted Hermes who said the item had been delivered and sent me an email to say this which I forwarded to the buyer but they still claim they have not received it. Hermes say they have a photo of the lady at the door but could not forward this. I cannot trace item which is why I contacted them by phone.I do not see why I should be the loser here. Hermes will not refund me as they say it has been delivered but e bay will step in and refund anyway. Why does the seller not get a chance to dispute? I have to refund by today or e bay will decide. Please advise.*Thankyou*PaulaAnson

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eBay (UK)

Customer service issue
Reported by GetHuman6864731
Dec 2nd, 2021 - a month ago
Not resolved
Seen by 9 customers so far
Similar issue to 363 others
0 customers following this

Timeline

GetHuman6864731 started working on this issue
Dec 2nd, 2021 10:22am

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