eBay (UK) Customer Service Issues

My Dell desktop is not working properly and is missing a keyboard, which has left me feeling dissatisfied. I would like to return it and receive a refund as it was meant to be a Christmas present for my son. Could someone arrange for a driver to pick it up from my house due to its weight? My name is Vicky Z., and I can be reached at 58 b Ackerman Road, SW9 6SN. My mobile number is [redacted]7, and my email is [redacted]. Thank you.

Hello, I've been a member of eBay for a few years but began selling more actively in the last month. I received an invoice for £4.73 that I promptly paid, similar to the one I paid in July. However, my account balance is showing that I owe £20. I am unsure why this discrepancy exists. Could it be related to taxes? I believe this may be an error considering my total earnings, including my part-time job, fall below the personal allowance threshold.

I recently received a Canon iP8750 Printer that I ordered from Box UK via eBay. I've been attempting to connect it to my Packard Bell computer for two days using both USB and Wi-Fi, but have had no success. I'm wondering if the printer could be faulty. My order number is 13-06[redacted]1. Regards, D. Roberts.

I purchased an ice making machine from DoubleTree Sales-3. After having it for two months, it unexpectedly began leaking a significant amount of water. I reached out to the seller, who initially promised a refund, but I am still waiting for any resolution. Unfortunately, they have now begun ignoring my emails. This machine was initially a gift, and now I feel like the seller is uninterested in helping me now that they have received payment. It's frustrating to feel like they may be trying to deceive me with empty promises. I was considering buying a replacement, but I am understandably upset about the poor quality of the machine I bought.

I haven't used my eBay account, "fynesse", since eBay blocked my computer, an Apple G4 with IBM chips, from accessing my account. Login used to be automatic. My sister gifted me a Fire tablet, and now I can't recall my passwords. Mobile number: [redacted]1. My Apple account email, [redacted], was closed for the same reason, so my new email is [redacted] Thank you for your assistance. Regards, Lawrence Dexter. Merry Christmas.

I am experiencing difficulties signing in to my account. Despite changing my password multiple times, I am still unable to log in successfully. Furthermore, there are instances where I am greeted by my name but prompted to sign in again when proceeding to the checkout page. I have received a message indicating that my account may be compromised and have changed my password numerous times as a result. Unfortunately, the website does not seem to accept my new passwords. This problem has persisted for several months, and I would appreciate a phone call from a representative to help resolve this matter. Thank you.

My account got suspended over counterfeit concerns. There's a mix-up - it seems a customer misunderstood. I used to be a NEBOSH lecturer and crafted model answers for previous exam questions. Someone seems to think I'm selling content that isn't mine. I've invested countless hours developing these model answers, and this accusation is unfounded.

Hello Seller, I received the item you attempted to deliver on 16th December around 2:00 PM at Flat 5, [redacted] Rose Green Road. Unfortunately, it was the incorrect item. I personally retrieved the package, which contained three plastic-wrapped items measuring 33cm. Whether this was intentional or a mistake remains to be seen. I tried to reach out via phone, but it seems the number is blocked. To swiftly resolve this issue, we should establish open communication. Seller, please provide me with your address and contact information to arrange for the return of the incorrect item and a prompt refund. Thank you.

My account has been suspended due to counterfeit issues. I believe there has been a misunderstanding. I used to be a NEBOSH lecturer and have created model answers for past exam questions. It seems someone may have misinterpreted this, thinking I am selling unauthorized materials. I have invested countless hours into producing these model answers, and this suspension is unjustified. I request a review of this situation and urge you to reinstate my account without any further suspensions.

Hello, I purchased only one Samsung Galaxy S9, but it seems there was a mistake during scanning, and it showed as if I had bought four phones. I would like a refund for the extra items I did not order. I can provide my bank statement as proof of the error. Each time I tried to make the purchase, it stated that the bank details were incorrect, yet the money was deducted from my account. I am unsure where the money went, and I would appreciate your help in resolving this matter promptly. Thank you.

I made a purchase on eBay which was not delivered on time. The seller claimed to have sent it later, but the tracking information is not accessible. I had to purchase a similar item at Waitrose, costing me more money. This has happened before where sellers delay shipment until after a complaint is made. It seems like eBay allows and even supports this practice.

Dear Sir/Madam, Yesterday, my eBay account was blocked under the suspicion of unauthorized use. I am an individual seller and facing this issue for no apparent reason. I have attempted to contact eBay using the provided telephone numbers but have been unsuccessful: Account Fraud Report: 0[redacted] (seemingly closed despite claiming 24/7 availability) Customer Service and New Account Registration: 0[redacted] or 0[redacted] Item Return Queries, Existing Order Enquiries, Resolution Centre: 0[redacted] I am experiencing immense difficulty with eBay's customer service as none of the numbers listed are functional. I request your assistance in resolving this matter and providing the necessary security verification. eBay Details: Username: Asif.Dar Email: [redacted] Phone: [redacted]9 I eagerly await your response. Best regards

I sold a MacBook to Louise T., order number 16-06[redacted]9, but she requested a refund without returning the item. I have issued an echeque, but she has not returned the MacBook and seems to want to keep it. Can someone assist me in resolving this issue? Thank you. -David J.

I needed to return an item as it didn't fit – Order No. 13-06[redacted]6. I was told that the seller would contact me to provide return instructions, which was mentioned to me back in late November. The seller had until around December 18, [redacted], to respond. Unfortunately, I have not received any communication from the seller at all. Despite this, Ebay appears to have canceled the return without verifying if the seller had made any attempt to contact me. Can you please help arrange a refund or clarify if I missed a step? I strictly followed the instructions given. This situation appears to be susceptible to misuse by unscrupulous sellers.

After 7 weeks, a customer is now requesting a refund for a skin cream because she believed it was for the face, not the eyes. I accurately described the product according to the box, and despite her initial confusion when she messaged me upon purchase, I offered her a refund if she returned it. However, due to the extended time and Covid restrictions, processing a return could be challenging. It seems unjust that she now wants a refund after all this time, especially when the product matched the description on the box. I had specified no returns as I wouldn't be able to resell the item. It's frustrating to anticipate negative feedback when she misunderstood the product she was purchasing.

I purchased a watch on December 22nd from a UK eBay seller to be delivered to Spain. I received an email confirming the order and dispatch on the same day, with tracking information indicating it should arrive between January 1st and 5th. However, on December 24th, I received another email stating the parcel is lost, with the seller mentioning that "Ebay warehouse UK lost our parcel." Despite sending three messages to the seller inquiring about the next steps, I have not received any response. I am unsure about the appropriate course of action. Any assistance or advice on what steps to take next would be greatly appreciated. Thank you.

I sold my [redacted] loop station on eBay for £[redacted]. I was informed that payment would be made on the 18th of December, but it did not happen. The next expected payment date was on the 21st of December, but it also did not go through. I had to update my PayPal account on the 23rd of December and was charged £17, but the payment still did not come through. It's now the 27th of December, and I still haven't received the payment. I will wait for another week, and if the payment still hasn't been made, I will have to report the issue. I created a business PayPal account just to receive payment from eBay. I really need this money and hope this can be resolved promptly. Thank you.

Hello, I recently received an iPhone 11 on 21st December that I ordered as a gift for my daughter. However, upon opening it on the 25th, I found that it had a passcode, preventing its use. I contacted the seller requesting the passcode within 48 hours or a refund. Upon reviewing the item description online, I noticed it was claimed to be unused, which makes the presence of a passcode puzzling. Typically, new phones allow for easy setup without pre-existing passcodes. The discrepancy has led me to believe the phone might have been used before. Having spent £[redacted], I am seeking either the passcode or preferably, a genuinely unused phone. Despite multiple attempts, I have not yet received a satisfactory response from the seller, redtabi. My item number is #[redacted]87 and my order number is 13-06[redacted]2.

As a new seller on eBay, I recently received a message from eBay stating that my account needs verification for security purposes. They have temporarily placed a selling hold on my account and removed any active listings to my Unsold folder. They have assured that once I verify my account information, I can resume selling immediately and relist any items from the Unsold folder. Despite confirming with eBay via chat, they mentioned that my suspension might be permanent, although my seller account is still active but unable to list any products. Thank you for understanding and helping to maintain a safe and fair marketplace on eBay.

I'm unsure about the situation. Recently, I encountered two incidents that may have affected my account status. Initially, I fell victim to a scam by a seller who had zero feedback. Despite relying on PayPal buyer protection, resolving the issue proved to be a lengthy and frustrating process that lasted nearly two months. The second incident involved selling a laptop with an undisclosed fault, which the buyer discovered and led to an immediate refund. In mid-November, my account was suspended without explanation, leaving me unable to appeal the decision.