Hello, I recently purchased an iphone case off ebay. ( https:**www.ebay.co.uk*itm...

GetHuman-dkbdkb's Report a Seller issue with eBay (UK) from December 2020

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Hello, I recently purchased an iphone case off ebay. ( https:**www.ebay.co.uk*itm************* ) The advert was worded as: "Apple Iphone Plus ***s**** Plus Ted Baker Mirror Flip Case"* *There was a photograph of the case in its packaging and at the bottom of the packaging it clearly stated: "Apple iphone ***s**** Plus".**I wanted a case for an iphone *s and so ordered this case. However, upon receiving the item, it was obvious that it was too big for an iphone *s, therefore I raised a request for a refund on the basis that the item was not as described. i.e. it was not suitable for an iphone *s. **Within a few hours, I was surprised to find that my request for a return had been rejected by the seller and the case closed. Upon reviewing the original advert, I saw that the seller states that he does not accept returns, although my understanding is that he can only refuse a return if it is because the buyer has changed their mind. **I now wish to escalate this to ask ebay to intervene, but because the seller has closed the case I am unable to click on it to ask ebay to get involved.

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eBay (UK)

Report a Seller issue
Reported by GetHuman-dkbdkb
Dec 1st, 2020 - 3 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 6273 others
0 customers following this

Timeline

GetHuman-dkbdkb started working on this issue
Dec 1st, 2020 9:50pm
GetHuman-dkbdkb indicated the issue is not fixed yet.
Dec 2nd, 2020 7:13am

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