I sold a jacket in great condition, only worn a few times before so I decided to sell i...

GetHuman4858185's customer service issue with eBay (UK) from May 2020

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I sold a jacket in great condition, only worn a few times before so I decided to sell it for **p. Someone bided on it on and then it ended and ** hours later they still hadn’t paid. I then didn’t know what to do so I found on eBay to open a case about getting the money or a ‘bad review’ will be left on the buyers page. Suddenly I get the money and I post it off, it was clear they didn’t want the item I just wanted the money or to realist it. * days later I get message from her baring in mind I posted the item that day and the delivery was next day delivery and she says there is a home In the jacket and demands a refund. I would never sell something which was damaged or faulty and never had a bad review before. I tried to explain that I checked the coat before and it wasn’t there and now she has made a report and eBay says if I don’t give her the money back I will then get a bad review and taken off eBay in the next * days. It’s obvious she never wanted the jacket in the first place as she never paid and then suddenly saying this when it never had a hole in. If I do get it baxk I can not sell it again which is a waste of money I could of had. I do t know what to do as I can’t get in contact with eBay as the virus at the minute and can’t call them.

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eBay (UK)

Customer service issue
Reported by GetHuman4858185
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 2453 others
0 customers following this


GetHuman4858185 started working on this issue
May 22nd, 2020 5:29pm
GetHuman4858185 indicated the issue is not fixed yet.
May 23rd, 2020 9:14am