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Dreadful. Ebay unwilling to help. My own fault they say. My only fault being to trust Ebay with my business in the first place.

GetHuman4241260's customer service issue with eBay (UK) from January 2020

Help with my eBay (UK) issue

The issue in GetHuman4241260's own words

Ensure that my purchase was delivered to my proper address. ... I ordered an HDMI cable this afternoon (************). On review it would seem that it will be sent to an empty house at my old address on the other side of the country. Chat earlier with B advised cancel and reorder. I found a cancel page but was told that I could not cancel this order. I still need it to be sent to my proper address.

It would seem a simple, even trivial, problem yet Ebay is unable to help. Its rules say so.

Reassure me that my cable will not be sent to an empty house but sent to me in Shaftesbury

Several years membership but not a regular user.

Live chat - messages to seller with no acknowledgement - Long telephone call with mounting frustration.

I have an issue with eBay (UK) too

How GetHuman4241260 fixed the problem

I wrote to the CEO. Found his name, address, tel and email at https:**www.ceoemail.com*index-search.php, A very useful site for those being bullied by large multinationals. Just needed to outline the position in a couple of sentences. Was polite and stuck to facts. He responded quickly in a similar vein. He sent me a *** character URL to help resolve one of my probs. Funny old world.

Please help with my eBay (UK) issue

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eBay (UK)

Buying

Customer service issue

Reported by GetHuman4241260

Jan 12th, 2020 - a year ago

I have an issue with eBay (UK) too

Fixed

GetHuman4241260 shared how to fix

Seen by 15 customers so far

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