Dreadful. Ebay unwilling to help. My own fault they say. My only fault being to trust Ebay with my business in the first place.

GetHuman4241260's customer service issue with eBay (UK) from January 2020

Help with my eBay (UK) issue
The issue in GetHuman4241260's own words
Ensure that my purchase was delivered to my proper address. ... I ordered an HDMI cable this afternoon (************). On review it would seem that it will be sent to an empty house at my old address on the other side of the country. Chat earlier with B advised cancel and reorder. I found a cancel page but was told that I could not cancel this order. I still need it to be sent to my proper address.
It would seem a simple, even trivial, problem yet Ebay is unable to help. Its rules say so.
Reassure me that my cable will not be sent to an empty house but sent to me in Shaftesbury
Several years membership but not a regular user.
Live chat - messages to seller with no acknowledgement - Long telephone call with mounting frustration.
How GetHuman4241260 fixed the problem
I wrote to the CEO. Found his name, address, tel and email at https:**www.ceoemail.com*index-search.php, A very useful site for those being bullied by large multinationals. Just needed to outline the position in a couple of sentences. Was polite and stuck to facts. He responded quickly in a similar vein. He sent me a *** character URL to help resolve one of my probs. Funny old world.
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eBay (UK)

Buying
Customer service issue
Reported by GetHuman4241260
Jan 12th, 2020 - a year ago
Fixed
GetHuman4241260 shared how to fix
Seen by 15 customers so far
Similar issue to 1081 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman4241260 started working on this issue
Jan 12th, 2020 8:26pm
GetHuman4241260 indicated the issue is not fixed yet.
Jan 13th, 2020 5:09am
GetHuman4241260 indicated the issue is not fixed yet.
Jan 13th, 2020 5:11am
GetHuman4241260 indicated the issue is not fixed yet.
Jan 13th, 2020 9:19am
GetHuman4241260 indicated the issue is not fixed yet.
Jan 13th, 2020 9:27am
GetHuman4241260 indicated the issue is not fixed yet.
Jan 13th, 2020 9:28am
GetHuman4241260 indicated the issue is not fixed yet.
Jan 13th, 2020 9:32am
GetHuman4241260 indicated the issue is not fixed yet.
Jan 13th, 2020 9:33am
GetHuman4241260 indicated the issue is not fixed yet.
Jan 13th, 2020 9:33am
GetHuman4241260 indicated the issue is not fixed yet.
Jan 13th, 2020 9:33am
GetHuman4241260 indicated the issue is not fixed yet.
Jan 13th, 2020 9:33am
GetHuman4241260 indicated the issue is not fixed yet.
Jan 13th, 2020 9:33am
GetHuman4241260 indicated the issue is not fixed yet.
Jan 13th, 2020 9:33am
GetHuman4241260 indicated the issue is not fixed yet.
Jan 13th, 2020 9:33am
GetHuman4241260 confirmed the issue is fixed. Hooray!
Jan 13th, 2020 9:03pm

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