Two of my listings on ebay have sold * days ago, though I only found out today when a b...

GetHuman-paramjot's customer service issue with eBay (UK) from October 2018

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The issue in GetHuman-paramjot's own words
Two of my listings on ebay have sold * days ago, though I only found out today when a buyer messaged me - I didn't get any notification of the sales.**One buyer needs the item by Thursday, which means I will have to post it tomorrow next day delivery. However, my account says "awaiting payment". The buyer says they have paid and sent me a screen shot of the payment they made on PayPal.**Why hasn't this payment come to me? The other "sold" item says the same - awaiting payment. Please tell me why this may be and whether I should send the item tomorrow. Thanks.
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eBay (UK)

Customer service issue
Reported by GetHuman-paramjot
Oct 9th, 2018 - 9 mons ago
I have an issue with eBay (UK) too
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Seen by 3 customers so far
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GetHuman-paramjot started working on this issue
Oct 9th, 2018 7:02pm