On **-**-** the Hit it Rich online slot game experienced an issue with the Weekly Race...

GetHuman-rlowell's In Game Problem issue with Zynga from November 2020

Help with my Zynga issue
First: share to improve GetHuman-rlowell's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-rlowell may need:
Email on Account, Username, Password, Game Name, Console Type, Game Version Type, and Name of Account Holder
The issue in GetHuman-rlowell's own words
On **-**-** the Hit it Rich online slot game experienced an issue with the Weekly Race portion of the game. At *PM PST the Weekly Race concluded and those of us players who advanced moved up a level. At *PM PST the Weekly Race popped up again and this time players including myself were demoted a level losing extra coins. Support has been contacted and the answer is it may take up to **hrs to adjust. This is the second time in a month that incompetency has occurred that has cost the players and now every hour that goes by the players are losing the extra coins they should have been getting. I have been in contact with Customer Support Supervisor Joyce N and her answer is "Gee we are sorry, it made your experience unpleasant, your concern will be forwarded to the programmers, it won't happen again." That answer is unacceptable. The players have been lied to and misled once already from **-**-** until **-**-** for another aspect of the game and now this. Typically, I don't demand because it doesn't work but we the players are owed and should not be punished for someone else not doing their job! Thank you for your time, Raymond Lowell

GetHuman-rlowell did not yet indicate what Zynga should do to make this right.

How GetHuman-rlowell fixed the problem

We are waiting for GetHuman-rlowell to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Zynga's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Zynga issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Zynga

In Game Problem issue
Reported by GetHuman-rlowell
Nov 2nd, 2020 - 9 months ago
Not resolved
Seen by 15 customers so far
Similar issue to 2087 others
0 customers following this

Timeline

GetHuman-rlowell started working on this issue
Nov 2nd, 2020 5:49pm
GetHuman-rlowell indicated the issue is not fixed yet.
Nov 2nd, 2020 10:06pm