Zynga Customer FAQ

We're sorry to hear about the issue you've encountered with your Gin Rummy Plus chips. Unfortunately, there can be a variety of reasons why this might have happened. It could range from a possible bug in the game to an unauthorized access of your account. We encourage you to ensure the security of your account and change your password immediately. To resolve your problem, report this issue directly to Zynga's Customer Support. They will investigate and assist you in recovering your lost chips.

This problem could potentially be a caching issue. Try clearing your cache and cookies or try using another web browser. If you are using the Zynga app, ensure that you have the most recent update as this could be a bug that has been fixed in newer versions. It's also important to verify that the image you're trying to use is within the accepted guidelines; it should be a JPG, PNG, or GIF file and not larger than 100KB. If you're still having issues, we recommend trying to upload again at a later time as there could be temporary server-side issues.

If you've accidentally blocked someone on Words with Friends, you can unblock them. Go to your profile in the game, tap on "Settings," find the “Privacy” option and tap on it. In there, you should see an option for "Blocked Players." Select it, find the player you blocked, and click on "Unblock." Please note that the process may vary a bit depending on the platform you're using (iOS, Android, or web browser).

To unblock someone on Words With Friends, follow these steps. 1. Open Words With Friends and tap on the "Menu" button. 2. Tap on "Settings." 3. Scroll down until you find the "Privacy" section. 4. Tap on "Manage Block List." 5. Find the person you want to unblock and tap on "Unblock" next to their name. This will successfully unblock the person and you'll be able to interact with them again within the game.

If you're having issues updating Farmville 2: Country Escape on your Windows 10 PC, make sure your system meets the game's requirements, and your internet connection is stable. Check for any Windows updates, which may affect the game's functionality if they're pending. If everything is up-to-date, try uninstalling the game and reinstalling it from the Windows Store. Please note that you won't lose your progress as long as your game is connected to your Facebook or Microsoft account. If the problem persists, it might be a temporary issue that Zynga is already working to resolve. We suggest trying again later.