If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman-hodel's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-hodel may need:
Email on Account, Username, Password, Game Name, Console Type, Game Version Type, and Name of Account Holder
The issue in GetHuman-hodel's own words
I recently purchase from Amazon a Kindle Fire *. I previously had a Kindle Fire * where I had set up a Words With Friends game for the past * years. My account was Hodel***. This game with all my history did not transfer to my Fire *, and when I downloaded WWF on my new kindle, they gave me a new name of Hodel* * yet it states 'member since ****'. Is there some way that I can retrieve my history and the open games I was using until the switch in devices? I will understand it not possible, and perhaps I did something wrong, I simply don't know. BUT if I may retrieve my old history connected to my original account I'd be pleased. Thank you.
GetHuman-hodel did not yet indicate what Zynga should do to make this right.
I have an issue with Zynga too
How GetHuman-hodel fixed the problem
We are waiting for GetHuman-hodel to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.