I cancelled my Zoosk account and subscription which was verified by the app last month...

GetHuman3774926's Account Help issue with Zoosk from October 2019

Help with my Zoosk issue
First: share to improve GetHuman3774926's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3774926 may need:
Name on the account, email, password, phone number, date of birth, and address
Top Tip from another customer
Zoosk will permanently disable accounts that have been compromised or involve a payment that has been disputed by the credit card issuer. Subscriptions can be transferred to new accounts that contain a new email and credit card/payment info, but in the case of chargebacks, a new account is not an option.
The issue in GetHuman3774926's own words
I cancelled my Zoosk account and subscription which was verified by the app last month...Your Account Help issue with Zoosk from October ********views*************similar*********following**First: share to improve your odds**Strength in numbers! Companies respond better when others are watching.**Your next move: talk to Zoosk when they open.**Zoosk's call center is closed now. We will send you a reminder to call them when they open. Nothing to do for now but wait!**I already called Zoosk**I fixed this issue already**If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $**-**.*Chat now with an expert.**Before contacting them, items you may need:**Name on the account**email**password**phone number**date of birth**address**I don't have all of these**Top Tip from another customer**Zoosk will permanently disable accounts that have been compromised or involve a payment that has been disputed by the credit card issuer. Subscriptions can be transferred to new accounts that contain a new email and credit card*payment info, but in the case of chargebacks, a new account is not an option.**The issue in your own words**I cancelled my Zoosk account and subscription which was verified by the app last month, but you have now taken a further payment of which was not authorized by myself.*I now want you to refund this payment back into my account immediately. *Doug Draper ******@***.com **** **********.

GetHuman3774926 did not yet indicate what Zoosk should do to make this right.

How GetHuman3774926 fixed the problem

We are waiting for GetHuman3774926 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Zoosk's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Zoosk issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Zoosk

Account Help issue
Reported by GetHuman3774926
Oct 16th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 19639 others
0 customers following this

Timeline

GetHuman3774926 started working on this issue
Oct 16th, 2019 12:39pm

Moving? Set Up Services in 1 Call

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians