Updated May 3, 2024

Zoom Customer FAQ

Recent Zoom Customer Questions

Request A Refund For A Paid Plan

We're sorry, but Zoom does not offer refunds for partial subscription periods or unused months. If you've purchased a plan and no longer need it, you can cancel your subscription at any time. The service will remain active until the end of the paid period. After cancelling, you'll still have access to the features of the plan until the end of your current billing cycle. Remember to cancel automatic payments in your App store or with Zoom to avoid being charged for the next period.

Asked Apr 16, 2024 8:54 AM

Zoom authentication speaker phone function cannot be used

We're sorry to hear you're having trouble with the speakerphone function on Zoom. The speakerphone feature relies on your device's hardware and settings. First, ensure your device's volume is turned up and not in silent mode. Within Zoom, check your audio settings. Click the "^" arrow next to the microphone icon and select the correct speaker. If you're still experiencing issues, you may need to update your Zoom app to the latest version. Lastly, check your device's permissions to ensure Zoom has access to your audio.

Asked Apr 12, 2024 6:38 AM

I only join meetings with Zoom, and had no problem with my old Chromebook (Acer). My new Chromebook is a HP Chromebook X360. I can get Zoom webpage to boot up but my camera and audio don't work.

It sounds like you need to provide permissions for Zoom to access your camera and microphone in your new Chromebook settings. First, go to your Chrome settings, then click on "Privacy and Security". Next, select "Site Settings", then "Camera" or "Microphone". Find and select Zoom.us from the list, and ensure the camera and microphone are set to "Allow". Also, confirm that the correct camera and microphone are chosen in your Zoom settings. If these steps do not solve your problem, there may be a hardware issue or you might need to check for software updates.

Asked Apr 11, 2024 6:00 PM

Is there a way to set up downloads of cloud meeting recordings so that the meeting topic (ie the name I've given to each meeting) is part of the file name instead of just the GMT date and the series of numbers assigned to each meeting?

As per the current features provided by Zoom, the name of the downloaded cloud recording files will contain the date, time, and meeting ID, but not the meeting topic. Unfortunately, you cannot customize the file name while downloading it directly from Zoom. However, after the download, you can manually rename the file to include the meeting topic for easier identification.

Asked Apr 8, 2024 1:25 PM

My account does not reflect that I have bought pro plan.

It might take a few minutes for your account to reflect the new Pro Plan status after purchase. Log out from Zoom and wait a few moments, then log back in to refresh your account status. If your account still doesn't reflect your Pro Plan status, this could be due to a delayed payment processing. Please ensure that your purchase was successful and also double-check that the payment has been debited. If you are still facing issues, it may be best to reach out to Zoom customer service for specific assistance.

Asked Mar 15, 2024 2:21 PM

Help me with my Zoom customer service issue

Customization

How Do I Change the Background on Zoom?

Zoom is an application that enables people to connect through online meetings. This application has been very helpful during the Coronavirus...

How Do I Make a Custom Zoom Background?

Meetings in Zoom are held in a Zoom room. The room has a background that you can change. To change the room's background, you can change...

How Do I Use Zoom?

Zoom has many features that may take some practice to use. Though there are many features, some are more important are you will use...

How Do I Download Zoom?

Zoom is a video call and online chatting service. You can use the app to hold virtual meetings for business or educational purposes....

How Do I Share My Screen on Zoom?

Zoom is an online videoconferencing application with many features. One feature allows you to share your screen with meeting participants....

Can I use Zoom on my mobile device? If yes, how?

Yes, you can use Zoom on your mobile device. To use Zoom on your mobile device, follow these simple steps: 1. Go to your App Store (iOS) or Google Play Store (Android) and search for "Zoom Cloud Meetings." 2. Download and install the Zoom app on your device. 3. Once installed, open the app and sign in or create a new account if you don't have one already. 4. You can join a meeting by entering the meeting ID provided to you or start your own meeting by selecting the "New Meeting" option. 5. Enable your camera and microphone if needed, and you can now participate in video conferences, join webinars, or chat with others through Zoom's features. Remember to have a stable internet connection for the best experience. Zoom offers a user-friendly interface, making it convenient to connect and collaborate on your mobile device....

Can I record a Zoom meeting?

Yes, you can record a Zoom meeting. Zoom offers a built-in recording feature that allows you to capture audio, video, and screen sharing...

What are the system requirements for using Zoom?

To use Zoom, your system needs to meet certain requirements. For Windows users, you need Windows 7 or later with a 1 GHz processor...

Can I use Zoom without downloading the app?

Yes, you can use Zoom without downloading the app. Zoom offers a web browser version that allows users to join and host meetings directly...

What is a Zoom webinar, and how do I host one?

A Zoom webinar is a virtual event platform available on Zoom that allows you to host online meetings, presentations, workshops, or...

What is the maximum number of participants in a Zoom meeting?

The maximum number of participants allowed in a Zoom meeting depends on the type of Zoom account you have. If you are using a free...

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Updated May 3, 2024

Zoom Customer FAQ

Top Answers & How-to Guides

What is Zoom's Phone Number?

What is the maximum number of participants in a Zoom meeting?

Recent Zoom Customer Questions

Request A Refund For A Paid Plan

Zoom authentication speaker phone function cannot be used

I only join meetings with Zoom, and had no problem with my old Chromebook (Acer). My new Chromebook is a HP Chromebook X360. I can get Zoom webpage to boot up but my camera and audio don't work.

Is there a way to set up downloads of cloud meeting recordings so that the meeting topic (ie the name I've given to each meeting) is part of the file name instead of just the GMT date and the series of numbers assigned to each meeting?

My account does not reflect that I have bought pro plan.

Help me with my Zoom customer service issue

Customization

How Do I Change the Background on Zoom?

How Do I Make a Custom Zoom Background?

Getting Started

How Do I Use Zoom?

How Do I Download Zoom?

Screen Sharing

How Do I Share My Screen on Zoom?

Mobile Usage

Can I use Zoom on my mobile device? If yes, how?

Recording Meetings

Can I record a Zoom meeting?

System Requirements

What are the system requirements for using Zoom?

App Usage

Can I use Zoom without downloading the app?

Webinars

What is a Zoom webinar, and how do I host one?

Participants Limit

What is the maximum number of participants in a Zoom meeting?

Chat with an Expert Instead

Answers for More Companies