Dear Customer service of Zillow,**We had our house listed for sale and we took off the...

GetHuman-radenkam's customer service issue with Zillow from January 2020

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The issue in GetHuman-radenkam's own words
Dear Customer service of Zillow,**We had our house listed for sale and we took off the market by the beginning of December. We contacted Zillow and they told us that for some reason the did not take it off the matker until end of December. Please correct the error**We waited for ** days to put it back on the market. However, when we relisted in did not set from zero out.*Our house address is *** Bunker Hill Rd, Andover, CT *****. MLX **********How is the "Time on Zillow" counter determined?** * months ago*** Updated*Follow*Each active listing will show a "Time on Zillow" counter. This counter tracks the total amount of time that has elapsed since the property was initially listed for sale on our site.*Days on Zillow will be reset only under the following circumstances:** Listing Type – Listed as For Sale by Owner to For Sale by Agent (or vice versa)** Switches listing ownership – except when the below instances occur:** The listing ownership remains in the same office*brokerage AND has the MLS number.** The listing is de-listed and relisted with a different MLS number (while this resets the days within their MLS, this does not reset the Days on Zillow.)** Listing is off-market for *** days, but the system did not recognize it.

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Zillow

Customer service issue
Reported by GetHuman-radenkam
Jan 11th, 2020 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 3646 others
0 customers following this

Timeline

GetHuman-radenkam started working on this issue
Jan 11th, 2020 12:35am