I recently listed a property for rent, **** Sun Blvd Apt ***, listing *T*******. My cl...

GetHuman-jandamme's customer service issue with Zillow from August 2018

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The issue in GetHuman-jandamme's own words
I recently listed a property for rent, **** Sun Blvd Apt ***, listing *T*******. My clients Mike and Krista Kelleher had an ad on Zillow, which they did not remove in a timely manner. The result is a mesh of the two listings. We want my listing with the updated professional pictures to be the listing in Zillow and Trulia. What is the easiest way to correct this mistake without removing both listings. If you need for them to remove their listing, they will, but we want to be assured that it will immediately be replaced with the listing number above. Now it only has my name and email, all else is their pictures and information. I was notified per usual that my listing was uploaded to your platforms, but I am not able to find it on either Zillow or Trulia. Thank you for your help.
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Zillow

Customer service issue
Reported by GetHuman-jandamme
Aug 10th, 2018 - a yr ago
I have an issue with Zillow too
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Seen by 8 customers so far
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Items needed
Email address on the account
Phone number on the account
Property address
Full name
Timeline
GetHuman-jandamme started working on this issue
Aug 10th, 2018 4:15pm
GetHuman-jandamme indicated the issue is not fixed yet.
Aug 10th, 2018 5:30pm
GetHuman-jandamme indicated the issue is not fixed yet.
Aug 10th, 2018 5:34pm
GetHuman-jandamme indicated the issue is not fixed yet.
Aug 13th, 2018 7:44pm