My daughter had purchased a jacket to gift me on *th oct from Zara showroom, Viviana ma...

GetHuman-friendsi's customer service issue with Zara from October 2018

Help with my Zara issue
The issue in GetHuman-friendsi's own words
My daughter had purchased a jacket to gift me on *th oct from Zara showroom, Viviana mall Thane.*We stay in nasik which is around *** kms away from Thane, we are regular customers and big fan of Zara product.*This particular jacket has a very hard fabric , and after wearing it I realised that product is not worth, I wanted it to be replaced, but the sad part is that my daughter lost the bill of same in travel. I spoke couple of times to store manager and sales person as well, they explained me how replacement is not possible without a bill.*But I still have a hope that's why I am writing this mail, if product is not replaced it won't be used either,**Please help. It's bit emotional issue as daughter has gifted me.**I hope my problem will be considered and Zara will not let me down**Thanks
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Zara

Customer service issue
Reported by GetHuman-friendsi
Oct 13th, 2018 - a mon ago
I have an issue with Zara too
Fixed
Seen by 6 customers so far
Similar issue to 255 others
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Timeline
GetHuman-friendsi started working on this issue
Oct 13th 2:05am
GetHuman-friendsi indicated the issue is not fixed yet.
Oct 14th 3:20am
GetHuman-friendsi shared this issue with friends on Facebook
Oct 14th 3:21am
GetHuman-friendsi indicated the issue is not fixed yet.
Oct 15th 5:57am