I purchased a suit for my son, traveled a few hours to a Zara store because it was high...

GetHuman727575's customer service issue with Zara from May 2018

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The issue in GetHuman727575's own words
I purchased a suit for my son, traveled a few hours to a Zara store because it was highly recommended. On the second time wearing the suit, the back of the right arm started to separate. I have contacted the store where I purchased it, they told me to contact customer service. I did that, followed the instructions to send pictures and after * days, received a call back telling me to take it to the store. I explained two things....the store referred me to them and second, I don't live near a store. It's a two hour drive. By the time I can return to a store, it will be beyond the ** days purchase window and will they even consider replacing the defective product at that point? I'm super frustrated with being bounced back and forth and requested multiple times to be able to send the blazer by mail rather than needing to travel to a store. Can't you please work with me? HELP!!!!!! (case number is ********)

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Customer service issue
Reported by GetHuman727575
May 29th, 2018 - 4 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 121 others
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GetHuman727575 started working on this issue
May 29th, 2018 3:37pm
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May 29th, 2018 3:37pm