I purchased a suit for my son, traveled a few hours to a Zara store because it was high...

GetHuman727575's customer service issue with Zara from May 2018

2 views
 | 
121 similar
 | 
0 following
Help with my Zara issue
Did we steer you to the right help?
Waiting to see if GetHuman727575 got the right customer help using our suggestion.
Before contacting them, items GetHuman727575 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman727575's own words
I purchased a suit for my son, traveled a few hours to a Zara store because it was highly recommended. On the second time wearing the suit, the back of the right arm started to separate. I have contacted the store where I purchased it, they told me to contact customer service. I did that, followed the instructions to send pictures and after * days, received a call back telling me to take it to the store. I explained two things....the store referred me to them and second, I don't live near a store. It's a two hour drive. By the time I can return to a store, it will be beyond the ** days purchase window and will they even consider replacing the defective product at that point? I'm super frustrated with being bounced back and forth and requested multiple times to be able to send the blazer by mail rather than needing to travel to a store. Can't you please work with me? HELP!!!!!! (case number is ********)
GetHuman727575 did not yet indicate what Zara should do to make this right.
I have an issue with Zara too
How GetHuman727575 fixed the problem
We are waiting for GetHuman727575 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Zara's attention and get better help faster. Tap below to get started.
Having Zara issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman727575 fixes it.
This email address isn't valid

Zara

Customer service issue
Reported by GetHuman727575
May 29th, 2018 - 2y ago
I have an issue with Zara too
Not resolved
Seen by 2 customers so far
Similar issue to 121 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman727575 started working on this issue
May 29th, 2018 3:37pm
GetHuman727575 shared this issue with friends on Facebook
May 29th, 2018 3:37pm