Zara's standard policy requires a receipt for all returns or exchanges. The receipt proves the purchase was made at Zara, which is essential for processing a return or exchange. If you don't have a receipt, it can be a challenge to make an exchange or get a refund. However, exceptions are sometimes made depending on the circumstance. If you bought the item using a credit or debit card, Zara may be able to use your card to find proof of purchase. It's crucial to have the card you used for the purchase on hand.
Asked Mar 28, 2024 11:07 AM