YouTube app is broken on my Samsung TV. It is somewhat working, but *the * latest updat...

GetHuman-eagleize's customer service issue with YouTube from December 2019

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The issue in GetHuman-eagleize's own words
YouTube app is broken on my Samsung TV. It is somewhat working, but *the * latest updates have made it worse. Latest update also makes *it use more power since some of the backgrounds are now gray. **In previous update, video thumbnails were moved around, and lots of dead space was introduced. *In the left menu, there are now both a Home icon AND it is written "HOME". This pushes the *video icons to the right, so where I before could read the text under the videos (title) *for * videos horisontally, I can now only read fro *. **To the right of the Menu text, there is also a lot of black, wasting space that could have been *used to show video Thumbnails and Title of them llike it did before. **I also do not see the point of having both HOME-icon AND "HOME" written at the same time. *This only waste space.***In the Subscriptions category it's even worse. I can now only fully see *... ONE! video thumbnail *and fully readable text!!!! Before (*.* months ago I guess) I could see *! Now, to the right, the *text is cut off because I can only see **% of the thumbnail. Below, I can see the Thumbnail, but *only the first line in the title of the video is visible.**I can see part of the others, but I cannot read the titles since it is cut off for the second *video (right side of the screen), and because there was a large black space introduced between *the upper and lower videos, the title for the lower videos is now outside the lower part of the *screen. **So to be clear, this problem was introduced when the MENU was changed from having part og the *options on top of the screen, to having all in the left pane.***Problem introduced in the latest version: (web*********)**In the SAVE menu (I would call it bookmarks, just to clarify what I am talking abut): **This menu is now GREY, which makes the TV use a lot more power as it needs to turn on those LED's *to show GREY instead of BLACK. This makes no sense, and this is not what I paid for when I bought *the TV. **I use the SAVE function a lot, and I also save to many categories that I have made. Like *D printing, **D Printing Tips, *D Important, and so on. Scrolling it threrfore an important feature that needs to *be smooth and fast. It is nothing like smooth and fast anymore! This menu is now incredibly sluggish! *If I press and hold, it will only skip * categories in * second. This is a really a disaster, wasting *loads of time. The grey background color also makes it harder to distiguish the tiny Thumbnails from *each other. **Please fix all of the above. It should not be hard to get rid of wasted space, and also, test the app *before you push it to peoples TV's. Since we cannot roll back versions, or install old versions, this *should be something you take dead serious an should have as a riminder on top of the list of what to do *before pushing an app update to customers. If you cant be sure it makes the app better, what the **** *is the point of updatig it???**Also please remove some other grey that was introduced in the latest update.**version: web********* **Device: TV (PLATFORM DETAIL *TV), Samsung(UA**NU*****KANTIM***,Cobalt**Language: enGB**Region US***Regards from Eagle

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Customer service issue
Reported by GetHuman-eagleize
Dec 13th, 2019 - 3 years ago
Not resolved
Seen by 30 customers so far
Similar issue to 17827 others
0 customers following this


GetHuman-eagleize started working on this issue
Dec 13th, 2019 4:40pm
GetHuman-eagleize indicated the issue is not fixed yet.
Dec 15th, 2019 1:25am
GetHuman-eagleize indicated the issue is not fixed yet.
Dec 23rd, 2019 11:37am
GetHuman-eagleize indicated the issue is not fixed yet.
Jan 8th, 2020 6:47pm
GetHuman-eagleize indicated the issue is not fixed yet.
Mar 4th, 2020 11:53pm
GetHuman-eagleize indicated the issue is not fixed yet.
Mar 4th, 2020 11:55pm