YouTube Customer Service Issues

I am Michelle B., and I noticed a charge of $2.14 on my credit card for watching a movie on YouTube. Despite being informed by your support team that the transaction did not go through, I received an email from my credit card company, card.com, confirming the $2.16 charge for the movie "Push" at 11:14 pm. I'm puzzled by the conflicting information, as your chat representative mentioned my card was reported stolen, which doesn't align with the charges from my credit card company. I request access to the movie or a refund for the amount charged. Additionally, I am unsure about the statement made by the chat representative, Frances P., that my card was stolen and the transaction failed. Your clarification on this matter would be appreciated.

Dear Google/Youtube, I am Robert Olejnik, writing to express my concern about the continuous stream of Alt Right and Sceptic propaganda videos appearing in my recommended section on Youtube. It is disheartening to encounter such content on a platform I usually enjoy for information and entertainment. The influx of misleading and potentially racist videos has diminished my experience. Initially, I noticed one or two skeptic videos a day, which I attempted to discourage from appearing in my recommendations. However, over the past week, these videos have inundated me. Though I used to listen to them, I now find them distressing and reminiscent of a past I no longer wish to associate with. As someone who acknowledges their gullibility, I worry about being influenced by such content again in the future. To enhance my enjoyment of Youtube, I suggest implementing stricter restrictions on video tags related to politics and conspiracy theories to prevent their recommendations. Thank you for considering my concerns. For further communication, please reach me at [redacted] or [redacted]. Sincerely, Robert Olejnik

To whom it may concern, I hope this message finds you well. I tried reaching out via phone but resorted to email instead. My son often uses my phone, and today while trying to access YouTube, I noticed a video had been removed. Upon investigating, I discovered that my son had been unknowingly uploading inappropriate videos of himself. He has been restricted from using my device. I would appreciate assistance in resolving this matter. My contact number is [redacted], and my name is Steve. Thank you, Steve

I am requesting an appeal to reinstate my Youtube account, as it was terminated due to false spam accusations and minimal unintentional spamming, such as excessive tagging and commenting. I believe a strike on the account is more suitable given the nature of the offense. If the violation was severe, I am willing to have one channel terminated instead of the entire account being banned. I assure you that I am not someone who intentionally violates Youtube's standards, and I simply want to continue enjoying the platform. Thank you for your consideration.

A former employee established the Cambridge LLP YouTube account several years ago. Now, as our company undergoes a rebranding, we are encountering obstacles in creating new video content due to the presence of the old account. The partners featured in the videos are eager to provide any necessary legal documentation to facilitate the removal of the outdated account. This account was set up under the name Cambridge LLP and contains only 6 videos. Unfortunately, we are unable to identify the original creator. If possible, we would appreciate any assistance in obtaining the email address associated with the account. We are seeking guidance on resolving this matter as we lack direct communication channels with YouTube.

Hello, my name is Zachary. I have a YouTube channel called The Original Gamer Live. I'm quite upset and considering leaving YouTube for good. Recently, I uploaded a video titled "Brandon Gets Owned - Diss Track Music Video *NOT CLICK BAIT!!!" but it was removed, which has left me frustrated. I always make sure to follow YouTube's rules and not infringe on any copyrights. It's disheartening to see other YouTubers doing similar things without consequences, while I get flagged for it. I put a lot of effort into my content, and it's unfair to have it taken down. This particular video was a response to someone named Brandon Dice, who has been harassing me and my family on different platforms for years. I believe I should have the opportunity to discuss this issue with someone from YouTube considering my long history on the platform. Thank you for listening.

I have created a business page to assist women and men considering plastic surgery. I aim to support individuals dealing with insecurities and provide guidance on their decisions, whether they choose surgery or other options like going to the gym. My passion lies in being a supportive figure for those in need. Unfortunately, my ex-boyfriend, who is now acting like a stalker, is trying to sabotage my efforts. Despite his actions, I am determined to continue helping others. I recently posted videos that were reported for violating terms of service, and it seems to be his doing. This situation deeply upsets me as my content is not in violation of any rules. I need assistance in stopping his unjust actions, as I have people who rely on my support every day. Thank you for your help.

I posted a video on Friday and tagged my friends. This is a rare occurrence for me, and I was looking forward to sharing it. Unfortunately, my account has been closed. I spent fifty minutes on hold with customer service in America, only to be cut off. I need clarification on why this happened and guidance on how to reactivate my video, as many people are eager to watch it. I'm not very skilled with social media and would be grateful for clear instructions promptly. Thank you, Claire.

I have been watching YouTube videos using very little data without any issues until yesterday. I woke up at 5 am and have been attempting to free up some space as my app is not allowing me to continue watching. I prefer not to have unnecessary content on my phone. I was deleting pictures and conversations while my phone continued to indicate I was consuming more data. I preferred the original version of YouTube over the newer one, as I primarily use my phone for calling and reserve watching for my TV. It is frustrating that I have been trying to create space but am still encountering issues accessing YouTube. I also need guidance on deleting comments to free up space. I have been experiencing these issues since yesterday morning and feel locked out of my account. The problem persists despite assurances that it has been fixed. Currently, I can only access YouTube through Google, which is not my preference. I would like to revert to the old version and have the ability to sign out at my convenience.

As an American, I am disappointed in the actions of the left that I believe are restricting free speech. Platforms like Twitter, Facebook, YouTube, and Google, which I feel are leaning towards the left, are censoring voices. I feel like my family's sacrifices for this country are being disregarded, and it is disheartening. I believe in the importance of free speech and feel that these actions are a form of fascism. It is concerning how large government seems to be the answer to everything, while I believe that states should have more power to cater to their people's needs. I am frustrated by the cultural divide and the lack of respect for differing beliefs. I fear that these actions could lead to more conflict and even a civil war. I am saddened by the state of our country and the disregard for the Constitution and Bill of Rights. It is a challenging time, and I hope that we can find a way to respect each other's differences without imposing beliefs on one another.

I have been targeted by the YouTube channel "b-town paranormal," which has been harassing me for months. They have even incited their subscribers to leave death threats at my door, putting my family's safety at risk. Despite multiple police reports and my efforts to report them to YouTube, the harassment continues. Their false accusations and slander have damaged my reputation as a paranormal investigator. I fear for the safety of my family. Please take action and terminate the b-town paranormal YouTube account immediately. Thank you.

Hello, I am Chris, the manager for Morgan Ashley, the artist behind the songs "I Blame Love," "Fire," and "Let Me Be Me." I need assistance with reporting another artist who has taken these songs and uploaded them to their YouTube channel without authorization. Despite notifying them of this unauthorized upload, we have yet to receive a response. I am currently sending out these files for promotional purposes and need the infringing content removed promptly. Your help with this matter would be greatly appreciated. Thank you, Chris Global Vision Music and Production Phone: [redacted]

I recently became a victim of hacking where someone stole private photos of me without my knowledge. They are now blackmailing me for money within two hours. The perpetrator is using various names and contact information to extort money from me. I'm concerned that the stolen photos might be shared on social media platforms. I urgently seek help in preventing this from happening.

My daughter lost my credit card and our family membership on YouTube. We've been trying to recover it, but it seems we can only have one family entitlement per year. I've attempted to rejoin using my email addresses [redacted] and [redacted], but I keep encountering issues. My daughter, Heather Elswerky, has been paying for the product without me being able to use it. The ads are becoming unbearable. I would appreciate help resolving this problem once and for all. I don't have my daughter's pin number, but we both prefer to be contacted by your agents to address this ongoing issue. It has been difficult for multiple family members to access the service for a while now. If it's this challenging to join, why invest the money? We hope you can swiftly correct this matter. Thank you.

I have seen many content creators expressing concerns about anti-LGBTQ ads appearing before their videos. In my opinion, I believe it is important for diverse viewpoints to be shared, even if they differ from mainstream beliefs. While I am not overly religious and do not impose my beliefs on others, I think it is valuable to have a variety of perspectives represented. It is crucial that all individuals have the freedom to express their opinions, regardless of whether they align with popular causes. I understand there have been complaints, but I personally support the diversity of voices being heard. Free speech should be upheld for everyone, irrespective of their stance on specific issues or causes.

Unfortunately, I have encountered a situation where a documentary film I uploaded on YouTube was removed due to a complaint from an individual involved in a civil dispute. This person has been harassing me outside of YouTube, leading me to take legal action and involve the police in two separate investigations. Despite my attempts to reach out to YouTube Support for clarification, I only received generic automated responses. The content of my video was non-commercial, featuring footage from my own home and publicly available sources, with no intention of defaming anyone. As a lawyer, I understand the legal implications and defenses regarding defamation claims. Although YouTube's policies may go beyond legal requirements, I believe I should have the chance to address the complaint and appeal the removal. However, I am unable to find a strike listed in my Community Guidelines section to begin the appeal process. I seek assistance in resolving this matter.

Our official video has been wrongfully removed. We are the producers and copyright holders. Please retract your claim or face legal action. Here is the proof: YouTube Link: [redacted] Mubashir A. Email: [redacted] Shadab Studio, Muhammad Hussain Plaza, [redacted] Saddar Karachi Pakistan [redacted]2 Video URL: [redacted] I consent to the jurisdiction of the appropriate court and confirm the fairness of using the material under U.S. copyright law for non-commercial, transformative, and educational purposes. This fair use does not compete with the original work or harm its market value. This concerns a mistaken copyright strike by Gul Panra. Please review my video before making any claims. Thank you.

I recently signed up for a free trial of YouTube TV which has now expired. I proceeded to pay for a month's membership online using my Master Card under the name Marlly Obrien. The payment was made through Google at [redacted] I followed the activation process on my TV where I visited tv.youtube.com/activate, entered the code provided, and received a confirmation message. However, my TV is not activating properly and prompts me to enter a new code repeatedly despite following the instructions on different browsers. I need assistance with this issue. Please contact me at [redacted]. Thank you. Tom

I recently received a suspension notice from YouTube without knowing the reason behind it. Despite not engaging in spamming, scamming, or any deceptive commercial activities, my account got suspended with no prior warning or explanation of the violation. I suspect that someone accessed my Outlook account from a different country recently, but that issue has been resolved. I have been a member of YouTube for many years and find it frustrating that they are unwilling to provide specific details about the alleged violation. Although I submitted an appeal, I only received a generic response citing Community Guidelines and Terms of Service violations without specifying the exact offense. I have only uploaded a few videos over the years, and the only potential issue was addressed regarding a birthday video featuring a song no longer under Warner/Chappell’s ownership. I am eager to rectify the situation but require clarity on what went wrong to take corrective action. Thank you for any assistance you can offer.

My channel was unexpectedly removed without explanation despite not violating any terms of service. I suspect that a group of individuals falsely reported my channel, resulting in its removal. Despite filing an appeal, it was denied without providing any details regarding the cause. I have been inactive and not posted publicly for some time. Unfortunately, I have been unsuccessful in finding a human contact for assistance, as all my interactions have been with automated responses. This situation feels unjust, and I am eager to resolve it and have my channel reinstated. If needed, I can be reached at 1-[redacted].