We finally ditched cable due to high costs and the fact we never watch all of the chann...

GetHuman-beyondm's customer service issue with YouTube from November 2019

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The issue in GetHuman-beyondm's own words
We finally ditched cable due to high costs and the fact we never watch all of the channels anyway. Streaming seemed like a better option so my wife signed us up for Philo tv. I explained that they don't offer the local channels and being a bit of a sports addict, especially NFL football, I read that YouTube TV offers local channels. We could have gotten a digital antenna then moved around to try to get the various local networks here in Houston, TX but I also noticed that you streamed about ** * channels. I decided to give YouTube TV a try. I enjoyed the content and the fact that you could watch episodes and movies on demand. In addition I especially loved the fact that I could watch NFL football every Sunday, Monday and Thursday not to on special days like Thanksgiving. **Here in Houston I find it quite difficult to see very many Carolina Panther's games. I knew that I would have one more day on my trial subscription ro make a decision on whether to keep YouTube TV or not. I also knew that with my one more day, Sunday November **, that Carolina was playing New Orleans and the game would be televised on a local network. I'm watching the game much to my delight and thinking this is so cool I think I will maintain my subscription to YouTube TV. Call it Murphy's Law or maybe I did something terribly wrong as a child and karma came just at the right moment to collect! The **** thing goes out right in the middle of the game!!! WHAT NNNNOOOO IT'S A PIVOTAL GAME?!?!?!?!? Just one more day, just the remainder of my very last day. Thanks for helping me save $** * dollars a month. Word of mouth goes a long ways but seeing it locks it into concrete!!! I'M SOOO FRICKIN DISAPPOINTED BUT I'M ONLY GONNA SAY, "Thanks again"!**Dale Stewart

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YouTube

Customer service issue
Reported by GetHuman-beyondm
Nov 24th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 17204 others
0 customers following this

Timeline

GetHuman-beyondm started working on this issue
Nov 24th, 2019 7:33pm

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