YouTube Customer FAQ

If you're being asked to log in with a Google account, it means your YouTube account is linked to a Google account. Make sure you're entering the correct email associated with your YouTube account. If you've forgotten your Google account password, you can attempt to recover it through the Google account recovery process. If you believe your account has been deleted or hacked, follow the recovery steps provided by Google to regain access.

Copyright strikes related to child safety typically arise from violations of YouTube's policies regarding content that features minors or is deemed inappropriate for children. If your live stream was flagged, it's important to review YouTube's Community Guidelines and the specific details of the strike. You may need to wait for the strike to expire, or you can appeal if you believe it was issued in error. Ensure future content complies with YouTube's guidelines to avoid similar issues.

It sounds like there may be an issue with the location settings on your device. Ensure that your Fire Stick has the correct location permissions enabled. You can also check your Wi-Fi network’s location settings, as your IP address may affect your perceived location. If this issue persists, it might be beneficial to review the specific settings for the app you are using to access local channels.

We understand the concern regarding the charges on your accounts. For refund issues, we recommend checking the subscription details and payment history on both accounts to ensure the charges are accurate. If you need a refund, there is a link to the most up-to-date contact information right here on this page. Please follow that link for assistance with your request.

To access YouTube TV on your bedroom television, ensure that you have a stable internet connection. Check if the YouTube TV app is installed on the bedroom TV. If it isn't, download it from your TV's app store. If the app is there but not working, try restarting the television or the app. Ensure that you're logged into the same Google account associated with your YouTube TV subscription. If the issue persists, consider checking for software updates for your TV or the app. If you still can't resolve the issue, look for a troubleshooting section in the app or your TV's settings.