G'Day, **I purchased the movie 'Ender's Game' on Thursday, January **, ****. However...

GetHuman2086745's customer service issue with YouTube from January 2019

2 views | 17307 similar | 0 following
Help with my YouTube issue
First: share to improve GetHuman2086745's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2086745's next move: find and follow the right step-by-step guide.
YouTube doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2086745 will need to dig through the advice provided by YouTube, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2086745 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman2086745 may need:
Email on Account, Phone Number, Name of Account Holder, and Password
The issue in GetHuman2086745's own words
G'Day, **I purchased the movie 'Ender's Game' on Thursday, January **, ****. However, I was only charged the rental price. I attempted to complete my lesson with my students on Monday, January **, **** and was prompted "this rental has expired". I purchased it AGAIN with the intent of calling, however for times sake for my class I did not. THE SAME THING HAPPENED TODAY! Checking my bank statements, I have only been charged * rental fees, however I PURCHASED it: * because we were not finished and rentals add up to more than the cost of purchase.**. I will repeat this lesson again and will use the movie after the book study.**Please advise. I am a teacher and would like to continue using youtube to access videos and movies, but this is too much of a hassle if this is how your system works.**Additionally, due to the filters within our district, I had to sign up using my peron email: *****@***.com**Many thanks in advance for your assistance.**Allicia A. Holland, Ed.S.*Middle School Math*AVID Site Team*“The one who says it cannot be done need move out of the way of those DOING it”* *Gordon Parks Academy***** E. **th St. North Wichita KS ******Ph. ***-***-**** Fax . ***-***-**** Cell. ***-***-*****https:**www.usd***.org*GordonParks*CONFIDENTIALITY NOTICE: The information contained in this email and attached document(s) may contain confidential information that is intended only for the addressee(s). If you are not the intended recipient, you are hereby advised that any disclosure, copying, distribution or the taking of any action in reliance upon the information is prohibited. If you have received this email in error, please immediately notify the sender and delete it from your system.

GetHuman2086745 did not yet indicate what YouTube should do to make this right.

How GetHuman2086745 fixed the problem

We are waiting for GetHuman2086745 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get YouTube's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having YouTube issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2086745 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2086745
Jan 31st, 2019 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 17307 others
0 customers following this


GetHuman2086745 started working on this issue
Jan 31st, 2019 10:34pm