G'Day, **I purchased the movie 'Ender's Game' on Thursday, January **, ****. However...

GetHuman2086745's customer service issue with YouTube from January 2019

2 views | 17307 similar | 0 following
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The issue in GetHuman2086745's own words
G'Day, **I purchased the movie 'Ender's Game' on Thursday, January **, ****. However, I was only charged the rental price. I attempted to complete my lesson with my students on Monday, January **, **** and was prompted "this rental has expired". I purchased it AGAIN with the intent of calling, however for times sake for my class I did not. THE SAME THING HAPPENED TODAY! Checking my bank statements, I have only been charged * rental fees, however I PURCHASED it: * because we were not finished and rentals add up to more than the cost of purchase.**. I will repeat this lesson again and will use the movie after the book study.**Please advise. I am a teacher and would like to continue using youtube to access videos and movies, but this is too much of a hassle if this is how your system works.**Additionally, due to the filters within our district, I had to sign up using my peron email: *****@***.com**Many thanks in advance for your assistance.**Allicia A. Holland, Ed.S.*Middle School Math*AVID Site Team*“The one who says it cannot be done need move out of the way of those DOING it”* *Gordon Parks Academy***** E. **th St. North Wichita KS ******Ph. ***-***-**** Fax . ***-***-**** Cell. ***-***-*****https:**www.usd***.org*GordonParks*CONFIDENTIALITY NOTICE: The information contained in this email and attached document(s) may contain confidential information that is intended only for the addressee(s). If you are not the intended recipient, you are hereby advised that any disclosure, copying, distribution or the taking of any action in reliance upon the information is prohibited. If you have received this email in error, please immediately notify the sender and delete it from your system.

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YouTube

Customer service issue
Reported by GetHuman2086745
Jan 31st, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 17307 others
0 customers following this

Timeline

GetHuman2086745 started working on this issue
Jan 31st, 2019 10:34pm

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