Hi, good evening.**I’m reaching out to you because I have a problem with my Youtube sub...

GetHuman-elthda's customer service issue with YouTube from December 2018

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The issue in GetHuman-elthda's own words
Hi, good evening.**I’m reaching out to you because I have a problem with my Youtube subscription. I downloaded the subscription like two months ago and the background playing never worked. I tried to contact you guys and never got a response. So I was charged for that month for no reason because I was not able to used it. Now I just downloaded it again, and I’m having the same problem. Background playing is not working and I do not find the option in my settings for me to do something. I deleted and downloaded the app again and it’s still the same. Is there anyway that you guys can help me with this? Because as I’d told you, I just downloaded it again and I was already charge. I do not want whatever happened the last time to happen again because at the end of the day, is almost $** the price that I’m paying for this service that I’m not even using.**Thank you and I’ll be waiting for a response.
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Customer service issue
Reported by GetHuman-elthda
Dec 7th, 2018 - 5 mons ago
I have an issue with YouTube too
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Seen by 3 customers so far
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GetHuman-elthda started working on this issue
Dec 7th, 2018 9:01pm