YouTube Customer FAQ

It sounds like there may be an issue with your subscription or account. Make sure you're logged into the correct account that holds your NFL ticket subscription. Sometimes, signing out and then back in can resolve access issues. Also, check if your subscription is still active, as it may have lapsed. If you're still experiencing problems, we recommend looking for support options to get assistance with your account. There is a link to the most up-to-date contact information right here on this page that you are viewing.

To connect your TV to YouTube TV, download the YouTube TV app from your TV’s app store. If your TV is a smart TV, it should support the app. For non-smart TVs, you can use streaming devices like Roku, Chromecast, Amazon Fire Stick, or Apple TV. After installing the app, open it and sign in with your Google account. Follow the on-screen instructions to complete the setup. Make sure your TV is connected to the internet for seamless streaming.

To change the card number for your YouTube TV payment, go to the "Settings" section of YouTube TV. Under "Membership," select "Manage" next to your YouTube TV subscription. Here, you can update your payment method by entering your new card information. Make sure to save the changes to ensure your payments continue without interruption.

To reinstall the YouTube TV app on your Sony Bravia, navigate to the Google Play Store on your TV. Search for "YouTube TV" and select the app from the results. Click on "Install" to download and add the app back to your TV. If the app does not appear, ensure your TV's software is up to date. You can check for software updates in the settings menu. If issues persist, consider restarting the TV or resetting your device to factory settings as a last resort.

To recover or create a new password for your YouTube account, go to the YouTube sign-in page and click on “Forgot password?” Follow the prompts to reset your password. If you need to create a new account, select “Create account” and follow the instructions provided to set up a new profile.