Yodel driver was unable to find the property to deliver the parcel yesterday

GetHuman3780763's Problem With a Delivery issue with Yodel from October 2019

Help with my Yodel issue
Top Tip from another customer
Your local post office likely has a shorter hold time than the main USPS customer service line. Call or visit your local office first and often a missing delivery problem can be resolved through them faster. You can get their number here: tools.usps.com/go/POLocatorAction
The issue in GetHuman3780763's own words
The problem: Yodel driver was unable to find the property to deliver the parcel yesterday

GetHuman3780763 did not yet indicate what Yodel should do to make this right.

How GetHuman3780763 fixed the problem
The house number from the florist ie the where the parcel was from, was wrong - No * instead of No *. It just so happened that the recipient of the parcel was getting another delivery from Yodel at the same time so it was sorted at that point. However Yodel was unable to contact the driver and told me to get in touch the following day - two days in transit for the flowers. I was only able to contact them via web chat and they don't seem to know the difference between sender and recipient (?). They asked for the senders details ie me and then told me that the details didn't match when in point of fact they wanted the recipient details. It took three separate web chats to get things clear. I was confused because the senders details were correct it was the recipient details that were wrong. It took a long tome to sort it out so I was not very happy and very stressed by the end of it.
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How Do I Contact Yodel Customer Service?How Do I Track My Package from Yodel?How Do I Let Yodel Know About a Missing Delivery?
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Yodel

Problem With a Delivery issue
Reported by GetHuman3780763
Oct 17th, 2019 - 3 years ago
Fixed
GetHuman3780763 shared how to fix
Seen by 17 customers so far
Similar issue to 3429 others
0 customers following this
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Timeline

GetHuman3780763 started working on this issue
Oct 17th, 2019 9:12am
GetHuman3780763 confirmed the issue is fixed. Hooray!
Oct 21st, 2019 11:41am

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