I have sent a parcel (eBay purchase of a spare wheel) via website parcel*go) to Glasgow...

GetHuman-drjminfo's customer service issue with Yodel from November 2018

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The issue in GetHuman-drjminfo's own words
I have sent a parcel (eBay purchase of a spare wheel) via website parcel*go) to Glasgow G** *UD. The buyer has not received. Eventually I have found that the parcel has not been delivered, and was held at depot and is now being returned to me. I have not had any communication from Yodel, despite website saying that they were waiting for information from me so they could complete delivery. Buyers mobile phone number was provided, he has not had any telephone calls to inform that they could not deliver because 'they could not get access to his property'. I have not had any contact from Yodel or Parcel*go to say there was a problem with parcel.**I would like Yodel to retain parcel in Glasgow and contact buyer to arrange redelivery attempt or for buyer to collect from depot.**It is impossible to talk to a human on any of the numbers I can find on website, or internet, and number on GetHuman is now not in use. Webchat has message that all are busy and try in a while.**I have spent almost * hours trying to sort this out. This is out of my working day, when usually I am not even able to search web or make telephone calls.

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Yodel

Customer service issue
Reported by GetHuman-drjminfo
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 43 customers so far
Similar issue to 591 others
0 customers following this

Timeline

GetHuman-drjminfo started working on this issue
Nov 8th, 2018 12:51pm

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