Yodel Customer Service Issues

I recently received a text message informing me that my parcel was scheduled for delivery today, December 10th, between 4:47 PM and 6:47 PM. I made sure to be home starting from 1:30 PM, and my son was home even earlier, but no delivery was made. The tracking details claim that a delivery attempt was made at 2:37 PM and a note was left at 5:00 PM. This is perplexing since to leave a note, the delivery person would need access through the entry system, which no one attempted. No one rang my flat or left a note. I am concerned about the status of my order, as I have already waited a week for it. The tracking information seems unreliable, and I have been trying to reach an online chat representative for over an hour, but none are available. My tracking number is JD[redacted][redacted].

My delivery, reference JD[redacted][redacted], was marked as delivered to my address at 32 Branksome Road, SW25JA (Brixton) on 12/12/18 at 19:00. However, I did not receive the package, nor was a notice left. After contacting the online chat support, they informed me that I would be contacted once the depot looked into it with the driver. Upon checking the status, it's labeled as "Missing," and I'm told to reach out to the sender in the USA. I suspect there may have been a mix-up, and the delivery was possibly made to a different address with a similar number at a different postcode: 32 Branksome Road, SW19 3AW (South Wimbledon / Mitcham). Your prompt assistance is greatly appreciated as the item, an antique, is irreplaceable. Thank you for addressing this matter urgently.

Yesterday morning, I stayed home to receive my parcel but was surprised to get an email saying delivery failed. When I called, I found out the delivery attempt was made to 6 Graigola Rd in Glais instead of my address at Brynderi 7 Graig y Pal Rd in Glais. Despite being assured by a representative that the parcel would arrive today by 1:00pm, an automated message now states I'll have to wait until next week. This is incredibly frustrating, especially as I consider the package valuable and am concerned about it being sent to the wrong address. Dealing with this issue has caused me a lot of unnecessary stress during an already challenging time, as I'm currently supporting my husband through his daily radiotherapy treatments for throat cancer. My time is precious, and I feel it has been wasted both waiting for the delivery and trying to resolve the situation over the phone. This level of service is simply unacceptable.

I was informed by Littlewoods that an electric bike delivery attempt was made to my address on December 12, [redacted], and the parcel was returned citing "person moved" despite me being at home all day due to influenza. There was no notification left regarding the failed delivery. I would like clarification on why the standard procedure of notifying me through text and email with a tracking number was not followed, why Littlewoods was told that I had moved, and why no delivery notification was left at my address.

Three parcels were supposed to be picked up yesterday, December 18th, but no one came. When I check on YodelDirect, it shows that they were picked up at 19:14 on the same day. The reference numbers are YOL[redacted] and YOL[redacted]. Today was the last post day, so I had to send the parcels via Royal Mail. I am now trying to request a refund, but the system won't allow it as it shows the parcels have been collected.

My delivery was supposed to arrive on December 20th, and I received an email claiming a failed delivery attempt, which was untrue. After a 32-minute wait to speak to a customer service representative, I was informed that my parcel would be delivered on the 21st. However, the tracking service suggested rescheduling for the 22nd, conflicting with the operator's assurance of a 21st delivery. I will be seeking compensation for this unacceptable service and will contact Michael Cooper, the CEO, about this issue and the deceptive email communication. I have also informed the supplier of these circumstances. I anticipate my delivery today, December 21st, as confirmed by the operator. Feel free to call me with updates on [redacted]4.

Hello, I would like to inquire about the status of my parcel that was supposed to be delivered yesterday. The driver came but couldn't find it on the van. I was informed he would call back, but unfortunately, he didn't. The tracking information now says 'delivery incomplete.' I am eager to have the parcel delivered today. Thank you, Surrinder Kailey

I recently received a notification that my parcel was delivered, but it wasn't actually delivered. I didn't hear a knock or find a delivery notice. When I reached out through online chat, I spoke with Mishkah, who was unhelpful and stopped responding. My call to the company took 38 minutes to answer, which was frustrating. I learned the parcel was supposedly delivered to No. 19, signed by someone named 'Wood,' even though I live at No. 10 with the last name Atkinson. I collected the parcel, which was not signed for properly, just left at the door. The driver signed off with a random name, which is unacceptable. I expect some form of compensation for my time on the phone and the inconvenience caused.

I received a tracking email on the 20th, indicating I was number 72 of [redacted] in line for delivery. Throughout the day, waiting for my parcel, I monitored its progress as it got closer to me. Around 2:45 pm, it was only three stops away. However, by 6:15 pm, there were delays, and it was rescheduled for the next day. Disappointingly, it was postponed to Saturday, then to Monday. The delivery is meant for my workplace, a shop. The tracking information at 9:49 am mentioned an attempted delivery, claiming the premises were locked, which I find hard to believe as the shop was open, especially on a busy day. This delivery is crucial as it's one of my son's primary Christmas presents, and the unreliable service from Yodel and the supposed dishonest driver have left me feeling very frustrated.

Order Reference: YOL[redacted] Tracking Number: JJD[redacted][redacted] Hello, I made a purchase for a parcel collection/delivery on 04/04/[redacted]. Even though the collection was scheduled for 07/01/[redacted], it did not happen. I contacted customer service through live chat and then via phone, encountering issues with finding my details. I had to rebook the collection on the website. Today, I received a message stating the collection would take place, but it did not. This lack of follow-through and communication is concerning. A previous delivery (JJD[redacted][redacted]) also had issues with untrue information about a delivery attempt being made. I would appreciate it if you could investigate and resolve these repeated problems promptly. Thank you, Stan E.

I have been eagerly awaiting a delivery of live plants, which were marked as out for delivery yesterday and today. However, the tracking information abruptly changed from the next delivery to "unable to find your property." I have double-checked with the supplier to ensure the correct address and postcode were provided, and my property is easily locatable. The driver was nearby when the status changed without any apparent reason. I find it challenging to reach anyone at Yodel to address this matter. Please get in touch with me to clarify how the delivery of my plants with the reference number JD[redacted][redacted] will be handled.

I have been eagerly awaiting an important parcel to arrive before Christmas through your delivery service. The first scheduled delivery attempt was unsuccessful, claiming nobody was present, although I had been waiting at home all day and even have CCTV footage to confirm. After a frustrating call, I was informed that the driver had attempted delivery at the wrong address. Promises were made to redeliver the parcel urgently, essential as it was a Christmas gift for my husband. Despite continuous attempts to contact customer service, I faced long waiting times, being cut off multiple times, and now have discovered an inflated phone bill of nearly £85. This is unacceptable given my usual monthly bill is only £17.99. I expect this issue to be resolved promptly and would appreciate a prompt response from the company.

I was expecting a delivery on Monday, but it did not arrive as promised. After being assured it would be delivered on Tuesday and providing clear directions and a contact number, the package still did not show up. Multiple phone calls and live chats later, I was informed that the issue would be escalated to the depot for urgent attention. Despite this, the parcel did not arrive today as guaranteed, and the tracking states they could not locate the property. This experience has been frustrating, causing me to take several days off work and incurring extra phone charges due to the ongoing errors. The lack of effort from the delivery driver to contact us or find the property is disappointing. I urge for a swift resolution and believe compensation is warranted for the inconveniences and costs accrued.

Dear Mr. Peeler, I am writing to address the ongoing issue with the delivery service provided by Yodel. The package originating from the USA was transferred to Yodel via UPAAC on January 29th, to be delivered to me in Farnborough. Despite the tracking information on your website claiming two failed delivery attempts due to an unlocatable address, I did not receive any notification or card. After receiving the tracking number from Citipost, I made several attempts to contact the driver via Yodel's webchat to provide directions to my address. These efforts were fruitless as I was initially told the driver couldn't be reached, only to later be informed that the depot would facilitate communication - which never happened. Following the events, I attempted to access the chat transcript from my conversation with LUNGEKA but encountered difficulties with the provided link. Despite seeking resolution through Resolver previously, I was informed that no action can be taken until after 30 days, which is now exceeded. I am eager to discuss this matter with you and explore potential solutions on how to proceed. Unfortunately, my attempts to contact your office today were unsuccessful. I will try again tomorrow morning or await your call for further assistance. Looking forward to your prompt attention to this matter. Sincerely, Howarth Lee

The service I received was appalling. My delivery got rescheduled twice, even though I rearranged my schedule to be at home both times. Today, despite being assured of a morning delivery, I was told there's no guarantee it will arrive as I'm low on the tracking list. This is the third day my plans are disrupted because of Yodel. I was advised any compensation should go to the supplier, not the delivery service at fault. I would rate this experience zero stars, but the system requires a rating. "Bad" doesn't begin to cover it; "appalling" and "incompetent" are more fitting descriptions.

Today and yesterday, I stayed home all day for a parcel delivery, missing work and losing income as a self-employed individual. However, the driver has not arrived at my address, and I received a delivery attempt notification without a card left behind. I am incredibly frustrated by the lack of professionalism in fulfilling the delivery service. I need the parcel delivered promptly as agreed upon, and there has been no attempt or communication from the driver. I am prepared to send an invoice to claim back the income lost due to these delivery issues.

I had a disappointing experience with the delivery driver named Dobroslan with registration number DG10 AKF. He was incredibly rude and refused to collect the item citing it was too heavy and not within his duties. This behavior reflects poorly on Yodel's customer service. Now, I am left with an item that should have been collected today. Yodel should ensure all collections are completed as promised. I request that the driver be reprimanded and I expect an apology from Yodel. Furthermore, I would appreciate an explanation for his unprofessional conduct. Additionally, the delivery note mentioned that the parcel was left in a porch, but I do not have one; we actually spoke to the driver face-to-face at our front door.

On Saturday the 9th, I received an email stating that my package was delivered at 16:19. However, to my disappointment, the package was nowhere to be found. There was no note left by the driver indicating where the package was placed. After checking in the bins and with two neighbors, the package was still missing. It's frustrating to have to inquire with multiple neighbors when the package may not have even been delivered. I've been waiting on the WEBCHAT site for 45 minutes and counting, which is unacceptable. This whole situation is a complete joke. Reference: JD[redacted][redacted] Name: M. McBay Address: 6 McGhee Street, G81 2BP

Hello, I encountered an issue with the delivery service where the Yodel driver failed to contact me upon arrival at my address, and I did not receive any notification of their visit. During the initial attempt, I was present at home, yet the driver did not knock on the door or window but simply left a nondescript card. Given that there are four flats in the residence, it is challenging to determine the intended recipient without any information provided on the card. How difficult is it to write a name on the note? On the subsequent delivery attempt, Yodel once again failed to communicate, and I was away at college when they left another notification. I attempted to reach out via phone, but my calls went unanswered, with only an automated response. I was informed to collect my parcel from Warrington. However, as I do not possess a driver's license, how am I expected to retrieve it? Why didn't the driver consider leaving the package with a neighbor? This recurring issue is distressing, especially after a previous incident with Muscle Food where my parcel was misplaced, only to be located later following an email notification. I am deeply disappointed with the lack of communication from the driver and the repeated delivery complications. (Reference: JD[redacted][redacted])

Today, I was eagerly waiting for a parcel, staying home all day. After tracking the package, I discovered the driver was 6 stops away. An hour later, still no driver. Upon rechecking the tracking, I was shocked to see it said a delivery was attempted and a card left. I have a clear view of my path from the window and no one approached or left a card. I contacted chat support but received no resolution, with them insisting a card was left. I then reached out via my mobile phone to your customer service and received better assistance; the representative was understanding and apologetic about the situation. To my dismay, after checking my mobile bill, I found I was charged £18 to address an issue not of my making, but due to a driver who failed to knock or leave a card. I feel unfairly penalized in this entire situation. Looking forward to hearing from you. Adrian D.