I was contacted by a sales rep from Yelp. I told her I would be happy to set up an acco...

GetHuman4884284's customer service issue with Yelp from May 2020

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Restaurant Name, Email on Account, Phone Number, and Name of Account Holder
The issue in GetHuman4884284's own words
I was contacted by a sales rep from Yelp. I told her I would be happy to set up an account but I did not want to be charged for anything because of my current financial situation due to COVID. She assured me I would not be charged for anything. Walked me through setting up my account on Yelp. Then a week later I found charges on my credit card from Yelp. I called the account rep and asked her why I was being charged when she told me I wouldn't be charged for anything. She said she couldn't help me and I needed to contact consumer support. Which I did. I'm now getting emails from the finance team telling me I have an outstanding balance. I had to call my bank and stop payment when I first found out I was being charge for unauthorized charges. I don't appreciate being taken advantage of by the sales rep who assured me I would not be charged for anything. I kept asking the sales rep why I had to add my credit card to the account. She told me it was standard procedure but I wouldn't be charged anything on my cc. Yelp is trying to charge me $***.** that I did not authorize. I want this corrected and the emails to STOP.

GetHuman4884284 did not yet indicate what Yelp should do to make this right.

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Yelp

Customer service issue
Reported by GetHuman4884284
May 29th, 2020 - a year ago
Not resolved
Seen by 17 customers so far
Similar issue to 300 others
0 customers following this

Timeline

GetHuman4884284 started working on this issue
May 29th, 2020 2:27am

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