Yelp Customer Service Issues

Dear Customer Service, I recently spoke with one of your representatives, Kyle, regarding advertising on Yelp. He assured me that our company would receive free advertising with a credit on the account and that we would not be charged for any advertising on Yelp. However, on Monday, September 2, [redacted], a charge of $[redacted] was deducted from our company account without our authorization. I have tried contacting your company since Tuesday, September 3, [redacted], using the numbers provided by Kyle, but have been unsuccessful in reaching anyone. Could you please explain why this charge was made and when we can expect a refund for the amount mentioned above? Additionally, I would like clarification on why a credit card is required on file for Yelp business accounts. I kindly request that someone contact my business manager, Tara Crawford, at [redacted] as soon as possible to assist in resolving this matter and provide an update on our refund. Thank you for your prompt attention to this issue. Sincerely, Brittany Crawford Owner The Dance Academy of West Mobile, LLC

I recently discovered a review posted under my name and email that I did not write. The review makes serious accusations against pharmacies and individuals, including specific names like Christina, Sherry, and Keith at CVS and mentions Walgreens. The content is alarming, and I fear potential legal implications. I am a senior citizen with disabilities and do not have evidence to prove my innocence. I intend to seek assistance from the authorities upon my return for further action. Email: [redacted] Name: Janis R. Point Judit Location: Point Judith, RI.

I recently had an issue with a store and shared my experience on Yelp. After posting my review about DB’s Plumbing, the owner responded aggressively, threatening legal action against me. I felt disrespected and unprofessionally treated, which led me to write the review. I am requesting assistance to ensure that my review remains published as it reflects my genuine encounter with the staff. I want to ensure that my voice is heard regarding this matter. Unfortunately, I am unable to discuss the details over the phone at this time but hope to resolve this situation promptly. Thank you for your attention to this matter.

My Yelp account was closed abruptly, and I am uncertain of the reason behind it. I consider myself a loyal reviewer on the platform and frequently utilize their services for ordering. The situation has left me feeling frustrated. Yelp's practices seem questionable, focusing solely on profit and potentially unethical actions towards restaurants and delivery workers, which can be researched online. I have decided to discontinue using Eat24 and Yelp. When tipping delivery drivers, I will ensure to tip in cash to guarantee they receive the full amount intended.

We have been repeatedly contacted by sales representatives from Woofies Waffles, despite requesting them to stop calling. The last representative was extremely pushy and rude, prompting us to once again ask them to cease the calls. Shortly after this incident, we received a review from a user on Yelp, which we find suspicious given that we are based in Rochester, MN, while Yelp is located in San Francisco. When trying to flag the review, we encountered an error message preventing us from doing so. It is frustrating that we cannot contact customer service but only sales representatives, with no management available to address our concerns. We are seeking to have this review removed and to end the harassment of our staff by Woofies Waffles representatives.

I recently opened an account with Yelp on September 17, [redacted]. I spoke with customer support on October 1st, as my representative transferred me. When I asked about the cost, the other representative mentioned it would be $55.53 for 6 clicks. However, after checking, I was actually charged $[redacted].21. I have seen no improvement in business since running ads for my tow truck company, with no private or cash calls coming in. I am disappointed with the results and would like a refund for the overcharge.

$[redacted] was deducted from my account by Yelp, and I am unsure of the reason. I did not authorize any purchase for this amount, and I am extremely upset about this situation. The money taken was already allocated for a previous commitment, causing an inconvenience as it has now been spent. This unexpected deduction will unfortunately impact my finances until the amount is refunded. I intend to inform the corporate office of this unpleasant and unprofessional incident, and I plan to share my experience with the public.

I am the general manager at Popdod in Highland Village, TX. During the setup of our Yelp page, I provided my personal credit card information to one of your sales representatives. The agreement was that they would contact me before charging the card to ensure my satisfaction with the service. Unfortunately, no one reached out, and my card was charged $[redacted].46. I am requesting a refund for this charge and would also like to close my Yelp account.

To whom it may concern, We recently received some disparaging correspondence and had to escort intoxicated patrons off the premises. They penned defamatory claims against us, which we adamantly refute. Our commitment is to the welfare of our customers and we kindly request assistance in addressing and retracting these false statements. Despite our efforts to engage with the individuals involved, we were met with racist remarks. Your support in removing this unjust critique would be greatly appreciated. For further communication, please reach out to me at [redacted]. Warm regards, Jey Ditta, Owner

I signed up for a "free" business listing and was enticed by a $[redacted] advertising bonus offer. Despite being promised assistance via email to enhance our page, we never received any suggestions. Surprisingly, our credit card was charged for the $[redacted] advertising bonus after a month. The company claimed we had agreed to a $10 daily budget, but we were actually charged around $47 per click to reach the budget limit. We feel misled by the $[redacted] bonus offer and the lack of support to set up our page, which led to it being neglected and not promoted as agreed. These practices seem unethical, if not fraudulent. We are requesting a refund of $[redacted], considering that click costs typically do not exceed $2.00 in online ad campaigns.

On Saturday night, I searched Yelp for "sushi delivery." The Yelp app listed various options, and I selected one to place an order. About 30 minutes later, realizing I hadn't received any updates, I checked the order confirmation. I discovered I had accidentally selected pick-up, and my home was outside the restaurant's delivery zone. This was my first time using the app for delivery, and I assumed typing "delivery" would show suitable options. After contacting Grubhub and the restaurant, they both confirmed they couldn't assist. While I acknowledge my error, I believe Yelp's results were misleading. I would like a full refund since I didn't receive my order that night. Thank you.

Dear Community Members, My spouse, aged 70, was urged into a Yelp advertising agreement shortly post a stroke. She wasn't in the mental condition to comprehend the terms due to her medical situation. Despite this, she was persuaded by the sales representative to purchase. She struggles to manage or understand the billing, and recently discovered a $[redacted] charge on her credit card for Yelp services. Had she been in a stable state of mind like before her stroke, she wouldn't have agreed to the program. I've assisted her in canceling the advertising, but she is still responsible for the $[redacted]. I kindly ask Yelp to refund the charges under the circumstances that led to her unknowingly agreeing to the service due to her altered mental state. While I acknowledge Yelp's policy regarding charge reversals, I hope for understanding given this unique situation. Please consider aiding a stroke victim and senior citizen on a fixed income. The affected party is Sally Gordon, trading as Sally Gordon Coaching at [redacted] Oak St. Napa, CA. Contact phone: [redacted], email: [redacted] Thank you for your attention. Warm regards, Steven Gordon PS: Medical documentation can be provided if necessary.

I'm trying to address the issue of my review being repeatedly removed. I recently left a detailed review for Bangz Hair Studio, but Yelp HQ removed it, saying it didn't clearly indicate my firsthand experience. To prove my authenticity as a customer, I'm sharing Bank statements from the past two years showing regular payments to Bangz. The removed review praised Terry's professional service but criticized the shop's cleanliness and use of non-organic products. Despite challenges, Terry's skills kept me returning until he left to open an organic shop. This is not the first time a review of mine has been removed due to doubts of my customer status. BANGZ HAIR STUDIO VENICE FL Transaction date: 07/26/[redacted] - $[redacted].00 Transaction type: Purchases Merchant information: VENICE, FL BANGZ HAIR STUDIO VENICE FL Transaction date: 06/29/[redacted] - $[redacted].00 Transaction type: Purchases Merchant information: VENICE, FL Transaction date: 05/16/[redacted] - $[redacted].00 Transaction type: Purchases Merchant information: VENICE, FL

After escalating the issue with Yelp support and mentioning legal authorities, I finally got an email from the office manager confirming that both vouchers would be refunded within 3-5 business days. I expressed my frustration at the delayed response, as I was unsure if they had even received my refund request or if they would approve it. The manager mentioned not being familiar with GetHuman, which I also found puzzling. I will have to wait until after Thanksgiving to confirm the refund of $49 for the two vouchers on my credit card. It's disappointing that many others have faced similar challenges, highlighting a concerning business practice. The manager also clarified that purchasing another voucher is not allowed if you already have one, whether or not you have used it. My tip for others facing this issue is to mention the Attorney General, Better Business Bureau, or Consumer Affairs for a quicker response.

I reached out to Yelp regarding defamation of my character. Yelp indicated they cannot intervene based on an individual's review. However, there was no actual experience since the person was never a customer, and the incident described did not occur. My case number is [redacted]. If Yelp cannot assist further, I will pursue legal action against this individual in civil court for damages.

Case number [redacted]- I am requesting the contact information of the individual who falsely accused me. I urge Yelp to investigate and provide me with the accuser's real name and contact details. I am prepared to take legal action to address the damages caused by this false incident.

I've noticed that Yelp seems to be hiding my reviews. When I'm logged in, my reviews appear but otherwise, they are nowhere to be found. Other reviews that are hidden can only be seen at the bottom of the page, but even there, my reviews are missing. I try to share feedback about issues like contaminated food and poor service for the benefit of others, but it looks like Yelp is favoring certain businesses. Genuine and helpful reviews are being suppressed. Even the reviews that do get published are pushed down deep into the page, making them hard to find. It feels like a form of discrimination and needs to be addressed legally. I encourage you to test this out by leaving a negative review and checking if it gets buried, especially for businesses Yelp might have connections with.

Hello, I've observed that my review of Tom's RV in Victoria, BC is stuck in draft and not published. While I can see it, others cannot, and only 2 reviews are visible. I am curious as to why this is the case. The company appears to have taken it down without informing me. I believe it's important for other customers to have access to this information so they can make informed decisions. Thank you. Best, Linda

As a paying Yelp customer and owner of Fort Knox Self Storage in Pittsburg, California, I am concerned that my positive customer reviews of 5 and 4 stars are being deleted regularly. This ongoing issue is frustrating for me and my clients. Despite my monthly payments to Yelp, my business is being affected negatively. I am eager to resolve this situation with Yelp and can provide proof of the validity of the removed reviews.

I mistakenly entered my email as [redacted] instead of [redacted] When I tried to correct it, I was told that Vilnai.orly is already taken. This is causing issues as I cannot access my own email and benefit from promotions. Kindly address this matter promptly.