Yelp's algorithm is only posting negative reviews. We have received five star reviews...

GetHuman2060326's customer service issue with Yelp from January 2019

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Most reviews are unable to be removed. We have had some success in reporting and removing reviews but most likely Yelp will only remove them if you contact the person that reviewed your company and ask them to remove it.
The issue in GetHuman2060326's own words
Yelp's algorithm is only posting negative reviews. We have received five star reviews cosistantely. We only received one two star review recently when the beer taps were down. Overall the narrative of the two star review was good. I would like yelp to override the system and put the five star review back. This is hurting my business financially. Yelp is the premier site for customer service, and they have poor customer service.
GetHuman2060326 did not yet indicate what Yelp should do to make this right.
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Customer service issue
Reported by GetHuman2060326
Jan 28th, 2019 - 6 mons ago
I have an issue with Yelp too
Seen by 3 customers so far
Similar issue to 678 others
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Email on Account
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Name of Account Holder
GetHuman2060326 started working on this issue
Jan 28th 11:49pm
GetHuman2060326 indicated the issue is not fixed yet.
Jan 28th 11:49pm