Yelp's algorithm is only posting negative reviews. We have received five star reviews...

GetHuman2060326's customer service issue with Yelp from January 2019

3 views
 | 
678 similar
 | 
0 following
Help with my Yelp issue
GetHuman2060326's next move: try the Yelp help center again.
Yelp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2060326 will want to follow the link below to head to their help center. We will check on GetHuman2060326 later to make sure it's all set or try to help escalate.
Top Tip from another customer
Most reviews are unable to be removed. We have had some success in reporting and removing reviews but most likely Yelp will only remove them if you contact the person that reviewed your company and ask them to remove it.
The issue in GetHuman2060326's own words
Yelp's algorithm is only posting negative reviews. We have received five star reviews cosistantely. We only received one two star review recently when the beer taps were down. Overall the narrative of the two star review was good. I would like yelp to override the system and put the five star review back. This is hurting my business financially. Yelp is the premier site for customer service, and they have poor customer service.
GetHuman2060326 did not yet indicate what Yelp should do to make this right.
I have an issue with Yelp too
How GetHuman2060326 fixed the problem
We are waiting for GetHuman2060326 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Yelp's attention and get better help faster. Tap below to get started.
Having Yelp issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2060326 fixes it.
This email address isn't valid

Yelp

Customer service issue
Reported by GetHuman2060326
Jan 28th, 2019 - 6 mons ago
I have an issue with Yelp too
Fixed
Seen by 3 customers so far
Similar issue to 678 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Restaurant Name
Email on Account
Phone Number
Name of Account Holder
Timeline
GetHuman2060326 started working on this issue
Jan 28th 11:49pm
GetHuman2060326 indicated the issue is not fixed yet.
Jan 28th 11:49pm