I would like this review and person removed. This person is a resident here. I can make...

GetHuman-ykcatz's customer service issue with Yelp from November 2018

1 view
 | 
375 similar
 | 
0 following
Help with my Yelp issue
First: share to improve GetHuman-ykcatz's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ykcatz's next move: go to the Yelp help center.
Yelp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ykcatz will want to follow the link below to head to their help center. We will check on GetHuman-ykcatz later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-ykcatz may need:
Restaurant Name, Email on Account, Phone Number, and Name of Account Holder
Tip from another customer
Most reviews are unable to be removed. We have had some success in reporting and removing reviews but most likely Yelp will only remove them if you contact the person that reviewed your company and ask them to remove it.
The issue in GetHuman-ykcatz's own words
I would like this review and person removed. This person is a resident here. I can make out who he is in the picture. He had named me in this review (Ginny) and what he said is false. His name is not Brian P his name is Daniel Lancaster and he's too chicken to leave reviews in his own name, its him inn the picture.**Please remove the review and him.*Thanks*Ginny***Dartmouth Woods*Apartments****** W. Dartmouth Avenue*Lakewood, CO *******.* star rating ************ check-ins First to Review*Abusive landlords have figured out an exploit here on Yelp, where they can claim that a business with a large volume of bad reviews is "closed" merely because the owner of the business changed, even though all the same employees still work there and the business has all the same problems which caused the bad reviews in the first place. Dartmouth Woods has pulled this stunt twice now, and I encourage anyone thinking of moving here to check the "closed" Yelp pages for this business to see how much everyone hates this place.**Alliance Residential will be the fourth company to own this property in the last three years. Each company that takes ownership of this property quickly discovers how messed up this property has become due to bad prior management, but rather than buckle down and work to clean the place up, they quickly look for some other sucker to pass the property off to. Alliance is the most recent sucker to make the mistake of buying this place, and they are slowly finding out what a huge mistake they have made. **Yelp reviews aren't long enough to fully cover all the problems here, so I'll just try to quickly go over the highlights.**Parking* This apartment complex suffers from a SEVERE lack of available parking. Anyone who gets home after *pm at night will NOT find ANYWHERE to park. Every available "legal" space will be taken, and many cars will be scattered randomly in various "illegal" locations, including handicap spaces, reserved spaces, fire lanes and blocking access to dumpsters and other assets. The immoral*incompetent towing company which Dartmouth Woods has contracted with will tow residents who have a legitimate right to be parked on property, while ignoring trailers, storage containers, piles of trash and other objects which have no right to occupy our parking spaces. **"Valet" Trash* This apartment complex makes it mandatory that all residents pay for a "valet" trash service. In the past, I have been told that Dartmouth Woods made a contract which obligates all residents to receive this "service" even if we don't want it. The contractor in question is highly suspicious, operating out of a P.O. box, and uses unmarked trucks. On top of all that, they regularly fail to pick up the trash, leaving it to be ripped open by animals. **Mail theft* Another "service" we are forced to receive against our will is a clause in the lease agreement which gives the property manager the right to sign for our mail. Not surprisingly, this clause also exempts her from any responsibility if the mail she signed for goes missing. This happens frequently, where mail*packages are delivered to the property manager and never seen again. I have complained to the local post office about this multiple times and have gone to extreme efforts to make sure none of our mail is given to the property manger, but she has worked equally hard to thwart my efforts and persuade mail carriers to keep turning our mail over to her. I have begun reporting all mail*packages given to the property manager as stolen and have requested an official investigation from the U.S. Postal Inspectors.**On-property staff* As you can see, most of our problems are caused by the on-site staff which was hired by various previous management companies. At best, some of these employees have been merely incompetent, but many are openly malicious and immoral in their conduct. Jordan Rosenberg, the current property manager, was engaged in a sexual relationship with one of her tenants, who had to move out because of it. "Ginny" is her assistant in the office, and has been in multiple outrageous fiascoes during her short time employed here, including threatening tenants and failing to organize on-property events that she was responsible for. "Martin" is the useless maintenance supervisor, who apparently can't read or follow basic instructions, much less actually maintain anything on the property. The previous management company knew how bad these clowns are and was fully aware of many of their incidents of bad behavior, but elected not to deal with it because their priority was to dump the property off rather than try to clean it up. Alliance has stupidly decided to retain these employees.**I was initially hopeful that new ownership would result in new employees being hired and many of these problems getting resolved. But it looks like Alliance Residential is just going to follow the same strategy as previous owners and view this place as an unfortunate burden that they will collect rent from until they can find some other poor sucker who will buy it off of them.**Photo of Dartmouth Woods - Lakewood, CO, United States. This is how they evict people and waste a parking space at the same time.*This is how they evict people and waste a parking space at the same time.*This is how they evict people and waste a parking space at the same time.*Photo of Dartmouth Woods - Lakewood, CO, United States. The same pile of junk took up a parking space overnight and into the next day.*The same pile of junk took up a parking space overnight and into the next day.*The same pile of junk took up a parking space overnight and into the next day.*Photo of Dartmouth Woods - Lakewood, CO, United States. Trash and half eaten food in the stairwells is a common sight at Dartmouth Woods.*Trash and half eaten food in the stairwells is a common sight at Dartmouth Woods.*Trash and half eaten food in the stairwells is a common sight at Dartmouth Woods. See all photos from Brian P. for Dartmouth Woods*Was this review …?** *Share review Compliment Report review* Lakewood Police Department*Lakewood Police Department*Police Departments**** S Allison Pkwy*Lakewood, CO *******.* star rating ***********I've had a mix of both positive and negative experiences with Lakewood PD. I've worked with them both professionally and personally (and no, I'm not a criminal, nor have I ever been on the 'receiving end' of their services). I believe they do a reasonably good job of providing law enforcement to a large, densely populated and modern city like Lakewood. But like any major government agency, there are people who abuse their authority, people who are lazy, and bad policies that hold back the good folks who are trying their best. **Calling Lakewood PD for assistance is a bit of a ****-shoot. If it is a "slow" night and there isn't much going on, every Lakewood Agent in a ten mile radius will likely respond to your call and rain down **** upon evildoers. If it is a "busy" night, they may flat out refuse to even dispatch anyone if they don't think your call is important enough to warrant their attention. I had them respond super fast one time when I reported a car parked in a fire lane, but another time they insisted that they didn't "have any units available" when a guy was illegally trespassing and standing right in front of me as I made the call. Go figure! **I almost never see Lakewood PD writing speeding tickets, which is something I'm very appreciative of. There are many law enforcement agencies here in Colorado who spend virtually all their time and resources writing frivolous speeding tickets just to fill their coffers. Lakewood PD doesn't abuse their authority this way and we should all be thankful for that. **On the other hand, one authority they abuse in the most blatant way possible is the "M* Hold" (also known as a '**-hour psych hold'). The number of people Lakewood PD Agents put on psych holds is absolutely insane (no pun intended)! It only takes one sheet of paper that a child could fill out in order to place someone on an involuntary psych hold, which creates a great temptation for Lakewood Agents to utilize this tool rather than go through the much more challenging process of arresting a person, charging them with a crime and filling out all the requisite paperwork which that would involve. As such, Agents often place people on 'M* Holds' to solve any situation that seems like a grey area. A lot of people have ended up being forcefully dragged down to St. Anthony hospital merely because they were drunk in public or had a drug addiction problem. This is a serious waste of public (and private) resources to treat a hospital like a drunk tank.**And homeless people? Bah, don't even waste time calling Lakewood PD for that. You are better off "dealing with" the homeless people yourself. I speak from personal experience. **In summary, don't get drunk in the city of Lakewood, deal with homeless people yourself, and if you do have to call Lakewood PD, don't set your expectations too high (and have a 'Plan B' ready).**Was this review …?** *Share review Compliment Report review* Out of the Box Property Services*Out of the Box Property Services*Junk Removal & Hauling*PO Box ******Aurora, CO *******.* star rating ***********First to Review*A very sketchy company operating out of a P.O. box in Aurora. Their employees drive around in unmarked trucks which have clearly seen better days... It looks like it is basically one guy who owns the "business" and rounded up some goons at the local bus stop to "work" for him (likely off the books). **This "company" provides the "valet trash service" at my apartment complex, Dartmouth Woods in Lakewood, CO. They regularly fail to pick up my trash and leave bags of trash all over the property. When bags of trash are left unattended, animals will rip the bags open and scatter the trash all over the property. As a result, many of the hallways, stairwells and sidewalks on property have half-eaten food and ripped open trash bags littered around. **When they were on property earlier today, I photographed their truck. It is unmarked and badly damaged, with the tailgate literally ripped off and the rear bumper mangled. It doesn't have the company name, but does have a 'BBB Accredited' logo on the truck. As it turns out, they aren't actually BBB accredited, so this sticker is actually fraudulent. The truck also lacks a front license plate, which is illegal in the City of Lakewood, and the rear license plate is almost as mangled as the rest of the rear bumper, making it almost impossible to read. **I had to launch the modern equivalent of the Spanish Inquisition just to get somebody who works for my apartment complex to even provide me the name of this company. I suspect abusive landlords don't want their tenants to know who their third-party providers are, and since this company doesn't post their name on their truck, they probably don't want tenants contacting them either. I've also been told that my apartment complex won't allow me to opt-out of the "valet trash service" (which I'm forced to pay for against my will) because the third party providers who offer this service will only do so under the agreement that the apartment complex forces everyone on their property to pay for the service. **Overall, this comes off as a spectacularly suspicious operation which is taking advantage of consumers who never even agreed to do business with them in the first place.**Photo of Out of the Box Property Services - Aurora, CO, United States. When the "valet trash service" fails to pick up the trash, animals gladly rip open the bags and scatter trash everywhere.*When the "valet trash service" fails to pick up the trash, animals gladly rip open the bags and scatter trash everywhere.*When the "valet trash service" fails to pick up the trash, animals gladly rip open the bags and scatter trash everywhere.*Photo of Out of the Box Property Services - Aurora, CO, United States. When the "valet trash service" fails to pick up the trash, animals gladly rip open the bags and scatter trash everywhere.*When the "valet trash service" fails to pick up the trash, animals gladly rip open the bags and scatter trash everywhere.*When the "valet trash service" fails to pick up the trash, animals gladly rip open the bags and scatter trash everywhere.*Photo of Out of the Box Property Services - Aurora, CO, United States. When the "valet trash service" fails to pick up the trash, animals gladly rip open the bags and scatter trash everywhere.*When the "valet trash service" fails to pick up the trash, animals gladly rip open the bags and scatter trash everywhere.*When the "valet trash service" fails to pick up the trash, animals gladly rip open the bags and scatter trash everywhere. See all photos from Brian P. for Out of the Box Property Services*Was this review …?** *Share review Compliment Report review* Alliance Residential Company*Alliance Residential Company*Real Estate***** S Colorado Blvd*Denver, CO *******.* star rating ***********According to a letter posted on my front door recently, Alliance Residential has just taken ownership of the Dartmouth Woods Apartments in Lakewood, CO. Alliance will be the fourth company to own*manage this property in the last three years. Each company that takes ownership of this property quickly discovers how messed up this property has become due to bad prior management, but rather than buckle down and work to clean the place up, they quickly look for some other sucker to pass the property off to. Alliance is the most recent sucker to make the mistake of buying this place, and they are about to find out what a huge mistake they have made. **The question becomes, will Alliance Residential be the first company to roll-up their sleeves and fix this mess or will they go down the same road as every previous owner and start trying to figure out who they can sell this place to ASAP? **Yelp reviews aren't long enough to fully cover all the problems here, so I'll just try to quickly go over the highlights.**Parking* This apartment complex suffers from a SEVERE lack of available parking. Anyone who gets home after *pm at night will NOT find ANYWHERE to park. Every available "legal" space will be taken, and many cars will be scattered randomly in various "illegal" locations, including handicap spaces, reserved spaces, fire lanes and blocking access to dumpsters and other assets. The immoral*incompetent towing company which Dartmouth Woods has contracted with will tow residents who have a legitimate right to be parked on property, while ignoring trailers, storage containers, piles of trash and other objects which have no right to occupy our parking spaces. **"Valet" Trash* This apartment complex makes it mandatory that all residents pay for a "valet" trash service. In the past, I have been told that Dartmouth Woods made a contract which obligates all residents to receive this "service" even if we don't want it. This seems to be contradicted by the fact that the property manager doesn't even seem to know who provides the service. She recently gave me the name of a company that can't be located and has no contact information. I spoke with the manager of a different company who insisted that his company provides our "valet" trash service. When I challenged the manager to explain this, she avoided my question. Meanwhile, whoever is picking up this trash isn't actually doing their job, because the trash sits outside all day until racoons rip it open and scatter it all over the property. **Mail theft* Another "service" we are forced to receive against our will is a clause in the lease agreement which gives the property manager the right to sign for our mail. Not surprisingly, this clause also exempts her from any responsibility if the mail she signed for goes missing. This happens frequently, where mail*packages are delivered to the property manager and never seen again. I have complained to the local post office about this multiple times and have gone to extreme efforts to make sure none of our mail is given to the property manger, but she has worked equally hard to thwart my efforts and persuade mail carriers to keep turning our mail over to her. I am very close to getting law enforcement involved if this continues. **On-property staff* As you can see, most of our problems are caused by the on-site staff which was hired by various previous management companies. At best, some of these employees have been merely incompetent, but many are openly malicious and immoral in their conduct. Jordan Rosenberg, the current property manager, was engaged in a sexual relationship with one of her tenants, who had to move out because of it. "Ginny" is her assistant in the office, and has been in multiple outrageous fiascoes during her short time employed here, including threatening tenants and failing to organize on-property events that she was responsible for. "Martin" is the useless maintenance supervisor, who apparently can't read or follow basic instructions, much less actually maintain anything on the property. The previous management company knew how bad these clowns are and was fully aware of many of their incidents of bad behavior, but elected not to deal with it because their priority was to dump the property off rather than try to clean it up. **Alliance Residential, this is your chance to be the company that finally cleans house and gets this place back on track. Step one is to terminate the current on-property employees and replace them with more competent and helpful personnel. Before you respond to this review with a generic statement about contacting your customer service number, I'm going to let you know that I've already begun the process of reaching out to your company. I'm ready and willing to provide evidence to verify the accusations that I've made against Jordan Rosenberg and her staff. The ball is now in your court to respond to my attempts to contact you and get these issues resolved.**Photo of Alliance Residential Company - Denver, CO, United States. Our parking lot is already overcrowded, yet management does nothing when parking spaces are occupied by trailers, storage and random junk.*Our parking lot is already overcrowded, yet management does nothing when parking spaces are occupied by trailers, storage and random junk.*Our parking lot is already overcrowded, yet management does nothing when parking spaces are occupied by trailers, storage and random junk.*Photo of Alliance Residential Company - Denver, CO, United States. This is apparently how they evict people by dumping their property into a random parking space.*This is apparently how they evict people by dumping their property into a random parking space.*This is apparently how they evict people by dumping their property into a random parking space.*Photo of Alliance Residential Company - Denver, CO, United States. Dumpster full and overflowing.*Dumpster full and overflowing.*Dumpster full and overflowing. See all photos from Brian P. for Alliance Residential Company*Was this review …?** *Share review Compliment Report review* Chili's*Chili’s*$$ Bars, Tex-Mex, American (Traditional)***** S Kipling Pkwy*Littleton, CO *******.* star rating ************ check-in*Decent for a Chili's, and better than some other locations around this area. It was very busy, but that's to be expected on a Friday night. Our server seemed rushed, but she kept our drinks filled and did everything we asked. Food was on par for a Chili's. No major complaints here.**Photo of Chili's - Littleton, CO, United States*Was this review …?** *Share review Compliment Report review* Denver Botanic Gardens Chatfield Farms*Denver Botanic Gardens Chatfield Farms*Parks, Venues & Event Spaces, Farms***** W Deer Creek Canyon Rd*Littleton, CO *******.* star rating ************ check-in*Holy mother of lines, Batman!**We waited in line for ** minutes! I know because I did a check in here on Yelp right as we first got in line, then looked at Yelp again when we got to the front. ** minutes! We even bought our tickets online in advance thinking we would be able to skip the line. Nope. There was just a separate line for people who got their tickets online and it was just as long as the regular line. **I also felt like the maze wasn't as good this year as last. They had super bright spotlights pointed directly into the maze, so it wasn't very dark. It wasn't as quiet either, partly because people seemed a lot more rowdy. There were a lot of groups of teenagers shouting for no reason. Not even screaming in the haunted maze, which I could forgive, but just randomly standing around and yelling for no reason.**We still enjoyed it, but not as much as we could have. I wish they were open on more weeknights, as that would probably cut down drastically on the crowds.**Photo of Denver Botanic Gardens Chatfield Farms - Littleton, CO, United States. Maze map.*Maze map.*Maze map.*Photo of Denver Botanic Gardens Chatfield Farms - Littleton, CO, United States. Long lines!*Long lines!*Long lines!*Was this review …?** *Share review Compliment Report review* Alliance Residential*Alliance Residential*Apartments***** E Camelback Rd*Phoenix, AZ *******.* star rating ********** Updated review*Lisa O, as I clearly stated in my review, I have already made efforts to contact your company without success. I am waiting on a response from you already. **I specifically asked you NOT to respond to my review with the same generic comment about calling your "customer care team" that you have given to every other review on here. **What I need from your company is an email address where I can communicate directly with whoever is the regional manager that will be directly overseeing the Dartmouth Woods apartments. Please ensure that all further responses provide the information I'm actually asking you for.**Photo of Alliance Residential - Phoenix, AZ, United States. Massive piles of trash on property.*Massive piles of trash on property.*Massive piles of trash on property.*Photo of Alliance Residential - Phoenix, AZ, United States. The property has only one dumpster, which is often full to the point of overflowing.*The property has only one dumpster, which is often full to the point of overflowing.*The property has only one dumpster, which is often full to the point of overflowing.*Photo of Alliance Residential - Phoenix, AZ, United States. Piles of trash left in the hallways, because the "valet" trash service does not pick up trash.*Piles of trash left in the hallways, because the "valet" trash service does not pick up trash.*Piles of trash left in the hallways, because the "valet" trash service does not pick up trash. See all photos from Brian P. for Alliance Residential*Was this review …?** *Share review Compliment Report review**.* star rating ********** Previous review According to a letter posted on my front door today, Alliance Residential has just taken ownership… Read more* LIFE Fellowship*LIFE Fellowship*Churches****** Sheridan Blvd*Westminster, CO *******.* star rating ***********I grew up in this church and although I no longer live near enough to attend regularly, I still visit when I can. Most recently, my wife and I made a point to attend the retirement ceremony for Pastor Ed, who was the pastor I listened to countless sermons from throughout most of my childhood and teenage years. **Pastor Ed and the other staff at this church have never been restrained by political correctness. Instead, this church teaches the Bible exactly as it was written, verse by verse, without skipping over the stuff people don't want to hear. As a result, the church has had to weather a lot of hate over the years from people that don't like what the Bible has to say. They have seen everything from nonsense fake reviews here on Yelp, to crazed environmentalists protesting over prairie dogs being moved off the property. One of my favorite memories was Pastor Ed telling stories about angry atheists coming into the church to complain about Christian messages being displayed on the electronic sign the church had built alongside Sheridan. **SJWs may hate this place, but thats all the more reason I love it!**Was this review …?** *Share review Compliment Report review* Milestone Management*Milestone Management*Property Management***** Lbj Fwy*Dallas, TX *******.* star rating ********** Updated review*As of today, it became official that Milestone Management was successful in their effort to find some poor sucker who was ignorant enough to buy the Dartmouth Woods apartment complex. **Before dumping the property off on the next poor sucker, they did nothing to clean up the property or remove the bad employees. All of the senior management at Milestone were made aware of the bad behavior that their minions were engaged in down here at Dartmouth, but nobody did anything to resolve the issue other than rush to get this property off the books as quickly as possible. **And the bad employees? They now work for the new property owner. Milestone got want they wanted. They dumped off not only a run-down and unmanageable property that they didn't want anymore, but they effectively banished the bad employees along with the property. It isn't a problem that Milestone has to worry about anymore. **But those of us who still live here...? Well, we still have a malicious property manager, an incompetent maintenance supervisor, an overcrowded parking lot, piles of trash all over the place and abusive lease agreements with clauses that attempt to deprive us of basic rights like reliable mail delivery. **Thanks for nothing, Milestone. I'll make sure to keep this end to our business relationship in mind when shopping for apartments in the future.**Photo of Milestone Management - Dallas, TX, United States. Trash overflowing from the trash compactor.*Trash overflowing from the trash compactor.*Trash overflowing from the trash compactor.*Photo of Milestone Management - Dallas, TX, United States. Part of the reason parking is so bad is that obvious non-vehicular objects take up many spaces.*Part of the reason parking is so bad is that obvious non-vehicular objects take up many spaces.*Part of the reason parking is so bad is that obvious non-vehicular objects take up many spaces.*Photo of Milestone Management - Dallas, TX, United States. Overflowing recycling dumpster.*Overflowing recycling dumpster.*Overflowing recycling dumpster. See all photos from Brian P. for Milestone Management*Was this review …?** *Share review Compliment Report review**.* star rating ********* Previous review I'm a resident of the Dartmouth Woods Apartment Complex in Lakewood, CO. Currently, this property is… Read more*More reviews by Brian P.*About Brian P.*Rating Distribution** stars***** stars****** stars****** stars****** star*****View more graphs*Review Votes*Useful ****Funny ***Cool **Stats*Tips **Review Updates ***Firsts ***Followers **** Compliments*** *** *** *** *** ***Location*Denver, CO
GetHuman-ykcatz did not yet indicate what Yelp should do to make this right.
I have an issue with Yelp too
How GetHuman-ykcatz fixed the problem
We are waiting for GetHuman-ykcatz to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Yelp's attention and get better help faster. Tap below to get started.
Having Yelp issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Yelp email you?
This email address isn't valid
Follow this issue
See how GetHuman-ykcatz fixes it.
This email address isn't valid

Yelp

Customer service issue
Reported by GetHuman-ykcatz
Nov 8th, 2018 - 3 mons ago
I have an issue with Yelp too
Not resolved
Seen by 1 customer so far
Similar issue to 375 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-ykcatz started working on this issue
Nov 8th, 2018 9:44pm