Yahoo Customer Service Issues

Archive 90

The following are issues that customers reported to GetHuman about Yahoo customer service, archive #90. It includes a selection of 20 issue(s) reported December 22, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am seeking access to my Yahoo account ([redacted]) to recover one of my SNS accounts. Unfortunately, I have forgotten my password due to not using the account for an extended period. Additionally, the phone number linked to the account is no longer accessible as my phone was stolen. The recovery email, [redacted], is also unavailable as I deleted that account some time ago. I am willing to provide proof of identity if required.
Reported by GetHuman-pamducu on Sunday, December 22, 2019 1:50 PM
Dear Sir or Madam, On 12/12/[redacted], my account asked me for a compression in the inbox. I agreed, and the account was in compression mode for about 30 minutes. When it finished, all emails in the inbox up to 18.02.[redacted] were gone. They were not in the trash either. It turns out that many emails are crucial evidence for a legal proceeding. Do you have any idea where the emails could have gone? Kind regards, Christopher A.
Reported by GetHuman-ctacosmo on Sunday, December 22, 2019 8:28 PM
I have been struggling for months to retrieve my Yahoo email account after my phone was stolen. Unfortunately, I can't remember the password for my recovery account or my email account, both of which were stored on the stolen phone. Additionally, I have no way to access the phone due to it being stolen. The phone number linked to the account is [redacted]. There are vital emails in this account that I urgently require. Any assistance you can provide would be greatly appreciated. I am prepared to answer any security questions you may have.
Reported by GetHuman4139833 on Monday, December 23, 2019 3:06 AM
Hello CS, I am facing an issue accessing my Yahoo email as I have forgotten the password. This is becoming problematic as I need to unlock my iPad, which is linked to this email account. When attempting to recover my password, I encountered a roadblock as the recovery options were tied to my old office email address and mobile number from 8 years ago, which I believe have been deleted. Without this information, I fear my iPad will be rendered useless. The Yahoo email in question is [redacted] Thank you.
Reported by GetHuman-merrywo on Monday, December 23, 2019 7:46 AM
I can't access my email because I forgot my password and I no longer have access to my recovery numbers as they are linked to my old phones. I contacted my network service provider, and they informed me that once the SIM card expires, the numbers cannot be reactivated or retrieved. I have important emails in that account that I need to access, but I'm stuck without a solution. Any assistance would be greatly appreciated.
Reported by GetHuman4141967 on Monday, December 23, 2019 3:10 PM
I am experiencing trouble when trying to access my account on my computer as I keep encountering a blank screen accompanied by an Internal Server Error message. Interestingly, I have successfully logged in using my phone and even went ahead to reset my password, although I am still unable to access my account on my computer (Lenovo YOGA [redacted] operating on Windows 10). I have attempted to use different browsers including Firefox and Microsoft Edge, yet the issue persists. Any guidance on how to resolve this matter would be greatly appreciated.
Reported by GetHuman-donnaast on Monday, December 23, 2019 4:01 PM
I am attempting to reset my phone, and it is linked to the email address [redacted], which I do not recognize. Despite trying all my usual passwords, I am unable to access this account. I am unsure if this is a valid account since I believed that [redacted] was my sole account. When attempting to reset online, it requests a verification code to be sent to my phone, which is not functioning. Could the verification code be sent to my known email account at [redacted] instead?
Reported by GetHuman-jkenter on Monday, December 23, 2019 6:45 PM
Dear Sir or Madam, I am experiencing difficulties with my Yahoo account and Yahoo Mail. I am unable to access my account as I am required to verify it through a phone message or backup email. Unfortunately, I no longer have access to my old phone number, and there is a typo in the backup email address. Is there an alternative method for resetting my account password or regaining access to my account? Best regards, Quoc Tuan Tran
Reported by GetHuman-tqtuan on Monday, December 23, 2019 8:05 PM
Dear Yahoo Support, I am reaching out regarding my email account [redacted] Unfortunately, the laptop where it was stored was stolen along with the recovery information. I am unable to access my Facebook page, which is linked to this email I have used for over a decade. I have forgotten the password and all recovery attempts have been unsuccessful. I would appreciate it if you could guide me on the information needed to recover this account. Your assistance with this issue is highly valued. Thank you.
Reported by GetHuman4145563 on Tuesday, December 24, 2019 4:17 AM
Hi there, I forgot the password for my Facebook account and requested a verification code be sent to my old email “[redacted]” However, when trying to log in to Yahoo, it stated that the account doesn't exist and may have been disabled. I attempted to create a new email using the same old email address, but I didn't receive the verification code. I assumed it would just recreate the old account. I have since deleted the new email, but I really need access to my old email to receive the verification code, as it is linked to my Facebook and Instagram accounts.
Reported by GetHuman-izzakwan on Tuesday, December 24, 2019 5:37 AM
I am unable to recover Graham's old email address, which we have a £25 gift token on Amazon. I have an account, but my partner Graham, who has learning difficulties, is the one with the gift card on his account. I was advised to contact Yahoo, as we have faced many issues with Amazon. I managed to place one order, but then when trying to access the orders, it said the password was incorrect. It is frustrating that I am unable to use the gift card due to not being able to set up direct debits on my account. Please assist us with this matter.
Reported by GetHuman4147255 on Tuesday, December 24, 2019 3:27 PM
I received an email to my unused company account informing me that my Yahoo account, which I haven't accessed for about four years, had its recovery phone number updated and a new number attached to it. Somehow, my password was altered, and my recovery questions were disabled. Unfortunately, I can no longer access the account. Yahoo directs users to an external company for tech support, requiring account verification through a phone number that I am unable to provide since the hacker modified it. I am feeling stuck and simply wish to remove my Yahoo account.
Reported by GetHuman-kdoggkd on Tuesday, December 24, 2019 4:36 PM
I use Yahoo Mail and recently modified the sign-in settings so that I receive an account key code on my mobile Yahoo app whenever I log in on desktop or a different browser. Unfortunately, I accidentally uninstalled the Yahoo app from my mobile device, making it impossible for me to access my mail on both mobile and desktop. Although there is an option to receive a code via recovery email, my recovery email has been inactive for some time, and I neglected to update it in my Yahoo account. I would appreciate any assistance in regaining access to my mail. My email address is [redacted] Thank you. - Hemant K.
Reported by GetHuman4149485 on Wednesday, December 25, 2019 5:55 AM
I use Yahoo Mail and recently updated my sign-in settings to receive an account key code on my mobile app whenever I log in on desktop or other browsers. Unfortunately, I accidentally deleted the Yahoo app from my mobile device, leaving me unable to sign in both on mobile and desktop. I can't use the recovery mail option because the recovery email is no longer accessible, and I forgot to update it in my Yahoo account. I need assistance with signing into my mail account. Thank you.
Reported by GetHuman4149485 on Wednesday, December 25, 2019 6:31 AM
I forgot the password for my Yahoo account, and I am unable to reset it as I do not remember the recovery email address I used, which I believe belongs to my cousin. Unfortunately, I do not have any means to reach out to her. I need to access my Yahoo Mail to delete my old Facebook account since I am unable to log in without verifying through my Yahoo account. My Yahoo email address is [redacted]
Reported by GetHuman-theodorh on Wednesday, December 25, 2019 7:23 AM
Hello, I received an email from "Yahoo Warning" with a message stating that if I don't update my Yahoo email account by August 29th, [redacted], I won't be able to access my email. The email instructed me to click on an attachment to re-login and verify my account. I followed the instructions, but I noticed that my name before the email address has changed from "A. P. Shresth Colonisers" to "Yahoo Warning." Now, when I compose a new email, it defaults to "Yahoo Warning." However, I can still use my original email address by clicking on the drop-down arrow. I have attached the raw message and the downloaded attachment for reference. Please advise me on how to restore my original email ID when composing new emails. Thank you. A.P. Shresth Colonisers
Reported by GetHuman4149880 on Wednesday, December 25, 2019 9:51 AM
Hello, I previously used a Ymail account ([redacted]) to sign up for Instagram and Facebook. I have forgotten the password for that Ymail account, but it seems that the account may no longer be active. I tried emailing it from another Yahoo account, and it returned a message saying "address not found." Additionally, I've been requesting a verification code to be sent to my phone, but I haven't been receiving the messages with the code. Can you assist me in resolving this issue or provide information on what has happened to my Ymail account?
Reported by GetHuman4149895 on Wednesday, December 25, 2019 10:00 AM
Hello, I am reaching out as I am looking to recover my Yahoo account. There are several social media accounts linked to this email that I can no longer access due to forgetting the password and the phone number tied to the account has changed. I am at a loss on how to recover my account. Could you please advise me on the necessary steps to regain access? I am willing to provide any additional information needed. Thank you.
Reported by GetHuman4150400 on Wednesday, December 25, 2019 3:01 PM
My email, phone number, and online banking information were hacked. I cannot access my Yahoo account as it has been locked. The recovery email linked to my father is also inaccessible, and my recovery phone number is blocked due to the hacking incident. Please assist me in recovering my Yahoo account. I have set up a new email address for any updates related to this matter.
Reported by GetHuman-penjorsh on Wednesday, December 25, 2019 3:16 PM
Dear Sir or Madam, My account (Blogmailas) has been deleted or deactivated, how can I recover my account now? I need it to unlock my Instagram account. When I check my email, it always says deactivated, please register again. But when I click on register again, it says email already in use. How can I get this resolved now ([redacted])? This is very important. Sincerely, Alexander Slotczinski
Reported by GetHuman-alexauso on Wednesday, December 25, 2019 3:32 PM

Help me with my Yahoo issue

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