Re: *****@***.com I cant access email. I get response says account needs updating b...

GetHuman-cjjwise's Update Account Information issue with Yahoo from May 2019

Help with my Yahoo issue
Top Tip from another customer
Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
The issue in GetHuman-cjjwise's own words
Re: *****@***.com I cant access email. I get response says account needs updating but EVERY time I try to log in, I get a screen that says Uh-Oh, that URL is no good... Go to, etc, etc **This is*was an dialup email. ATT has shut down the account on their end, but it still exists somewhere in Yahoo, and ATT wants Yahoo to reopen it as a free Yahoo email??? I've reset the password a kazillion times, and after entering the password trying to login, I am immediately sent back to the Uh-Oh, can't open that URL screen.**PLEASE! I literally have been dealing with ATT since April * to resolve this. It was finally last week that ATT said they can't do anything, that Yahoo needs to use this email address and set it up as a free account??? **I can't access this email. Why are you asking for an email below? I need to talk with a LIVE PERSON. ***-***-****

GetHuman-cjjwise did not yet indicate what Yahoo should do to make this right.

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Update Account Information issue
Reported by GetHuman-cjjwise
May 20th, 2019 - 4 years ago
Seen by 3 customers so far
Similar issue to 120978 others
0 customers following this
Items needed
Email on Account
Name of Account Holder


GetHuman-cjjwise started working on this issue
May 20th, 2019 5:47pm
GetHuman-cjjwise confirmed the issue is fixed. Hooray!
May 21st, 2019 5:25am