I can not access my account. I have tried for almost * months and contacted several peo...

GetHuman1375997's customer service issue with Yahoo from October 2018

Help with my Yahoo issue
The issue in GetHuman1375997's own words
I can not access my account. I have tried for almost * months and contacted several people. No one has helped me. My last phone just broke out of nowhere and we cancelled our account with the phone provider so I have no access to the recovery number and my recovery email is not an updated one. I want to know if there’s a way for me to answer my security questions, for years every time I have forgot a password I can answer those questions and get right back in. I can verify the number and recovery email, I just don’t want my account to be deleted. It’s my primary email, and I have struggled to get this issue fixed, and the only solution anyone gave me was to pay almost $** to recover my account* which felt like a scam to me. I’ve had this email since I was **. And I just need someone who can actually help me fix this, without trying to rob me.
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Customer service issue
Reported by GetHuman1375997
Oct 19th, 2018 - a mon ago
I have an issue with Yahoo too
Fixed
Seen by 5 customers so far
Similar issue to 60766 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman1375997 started working on this issue
Oct 19th 3:29pm
GetHuman1375997 indicated the issue is not fixed yet.
Oct 25th 12:59am