!!This is still not fixed!! The hacker gained access to my account AGAIN.

GetHuman977685's customer service issue with Yahoo from August 2018

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The issue in GetHuman977685's own words
delete my account - PERMANENTLY. ... PLEASE HELP! There is an email in the account saying they are applying for a "loan" using my account!*I explained to you that I created this account some time ago but have not used it much but have kept it active. I explained to you I don't have any contacts other than my original account and a new one that I just created to try and clear my name by using a new backup account. I even tried to change the name to prevent them from gaining access to this account - it didn't work!**I keep deleting the phone number *** (***) ***-***** they are using to access the account and you keep letting them hack my account my sending them an access code to it! PLEASE PLEASE HELP**I have now received ANOTHER email to my security backup account... AGAIN*"*We sent a (code) to ** (***) ***-**** which was used to sign in to your Yahoo account. As a result, we have stopped the deletion process for your account.**This sign in attempt was made on: **Date and Time:* August **, **** *:**:** AM PDT **Estimated Location:* *Florida, United States* *Device:*chrome mobile, android*(IP Address: ****:***b:***:*f**:c**c:f**a:**a*:b*b*)*If this was you, you're all set.* *If this wasn't you:**.Review your account activity and remove the devices and apps that you don’t recognize. https:**login.yahoo.com*account*activity **.Review your phone numbers and email addresses and remove the ones that don’t belong to you. https:**login.yahoo.com*account*security? *"* *******.... older comments in details....***Someone hacked my account a long time ago. I keep recovering it with my password and then try to delete it.**They use their phone number which seems to be tied to the account (and keeps changing) to recover it and start again.**I want to remove this account and prevent anyone from hacking it again!!!
The hacker gets Yahoo to keep restoring it!
Please delete and lock*secure my account from being reopened
I have other accounts with Yahoo for many many years and have utilize the products throughout this time
Asked for help from you several times. I dont recall EVER creating contacts or using the email at that time, yet you keep asking me for my last * contacts. The ONLY way you will help me is if I provide you with * contacts. I am aware that the hacker has placed a single entry in the contacts, though that person is no one I know!**I changed the password (over and over again)**I deleted this account (over and over again)**I tried to changed the name on the account.**I changed the backup email address.**I have asked you for help too, but you keep giving the hacker new access to my account!
I have an issue with Yahoo too
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Yahoo

email
Customer service issue
Reported by GetHuman977685
Aug 10th, 2018 - a yr ago
I have an issue with Yahoo too
Fixed
Seen by 15 customers so far
Similar issue to 42437 others
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Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman977685 started working on this issue
Aug 10th, 2018 11:43pm
GetHuman977685 indicated the issue is not fixed yet.
Aug 11th, 2018 12:45am
GetHuman977685 indicated the issue is not fixed yet.
Aug 11th, 2018 12:47am
GetHuman977685 indicated the issue is not fixed yet.
Aug 11th, 2018 12:47am
GetHuman977685 indicated the issue is not fixed yet.
Aug 11th, 2018 12:48am
GetHuman977685 indicated the issue is not fixed yet.
Aug 11th, 2018 12:49am
GetHuman977685 indicated the issue is not fixed yet.
Aug 11th, 2018 12:53am
GetHuman977685 indicated the issue is not fixed yet.
Aug 11th, 2018 12:53am
GetHuman977685 indicated the issue is not fixed yet.
Aug 11th, 2018 12:54am
GetHuman977685 indicated the issue is not fixed yet.
Aug 11th, 2018 1:05am
GetHuman977685 indicated the issue is not fixed yet.
Aug 11th, 2018 1:11am
GetHuman977685 indicated the issue is not fixed yet.
Aug 14th, 2018 10:31am
GetHuman977685 indicated the issue is not fixed yet.
Aug 14th, 2018 10:48am
GetHuman977685 indicated the issue is not fixed yet.
Aug 14th, 2018 10:52am