Can't sign into my Yahoo account I forgot my password since I didn't need to use it for...

GetHuman-meritmrb's customer service issue with Yahoo from August 2018

Help with my Yahoo issue
Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-meritmrb's own words
Can't sign into my Yahoo account I forgot my password since I didn't need to use it for so long because the password was saved on my phone and all I had to do is tap on it and it would open. After I change new phones it required for me to sign in, I realized I didn't remember the password, so I couldn't have access to it. I try to reset the password. It took me to the steps to reset password, but when I got to where it asks, do you have access to this account? It shows a different account or email address than my Yahoo. I don't know how that got changed. It shows: (*****@***.com) instead of (*****@***.com). Can you please help?? Not having access to my Yahoo account is really causing a lot of problems for me with other accounts I can't sign in*log on to because I don't have access to my yahoo, please, please help!!!
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Customer service issue
Reported by GetHuman-meritmrb
Aug 10th, 2018 - 7 mons ago
I have an issue with Yahoo too
Fixed
Seen by 4 customers so far
Similar issue to 42151 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-meritmrb started working on this issue
Aug 10th, 2018 12:46am
GetHuman-meritmrb indicated the issue is not fixed yet.
Aug 10th, 2018 2:47am
GetHuman-meritmrb indicated the issue is not fixed yet.
Aug 11th, 2018 10:31pm