When I tried to access my emails this morning I received an onscreen massage that they...
GetHuman-cwinshi's customer service issue with Yahoo from August 2018
Help with my Yahoo issue
The issue in GetHuman-cwinshi's own words
When I tried to access my emails this morning I received an onscreen massage that they were unavailable. I tried several times with the same result. I went on to your Mail section and after a couple of pages found a "restore" box which I pressed (although I hadn't a clue what I was doing - I'm over ** and completely technophonic). I have received an email from from yourselves (I think) telling me the "restore would take place in about * hours although I seem to have re-acquired my mails already. However, I notice that the email was not addressed to me personally - which I have been led to believe that genuine emails always are. Can you please help me as I am beginning to panic that I may have been hacked.
GetHuman-cwinshi did not yet indicate what Yahoo should do to make this right.
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How GetHuman-cwinshi fixed the problem
I received no response at all from my request for further assistance. As access to my emails has been restored I am not prepared to pursue the matter further as they clearly do not care about customer satisfaction!!
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