Need into account to get wedding photos

GetHuman921962's customer service issue with Yahoo from July 2018

26 views | 36932 similar | 0 following
Help with my Yahoo issue
GetHuman921962's next move: find and follow the right step-by-step guide.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman921962 will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman921962 can let us know if they help or not.
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The issue in GetHuman921962's own words
Sign into my yahoo email account. ... My name is Micaela Aites and I'm locked out of my yahoo account (*****@***.com) entirely. I had a two-step verification set up to keep my account safe and I know longer have access to them. The mobile phone is broken and the secondary email I no longer have access to because it was a school email and I have since graduated. I remember my password (St**l*rs!!!) and I would go in to change them myself but because of the verification processes I can't get into my yahoo email account at all (Even though I know the password). If the two-step verification process could just be turned off manually on my account I would be able to get back into it and change it to my updated information. Thanks so much!
It's frustrating because in my account I received an email with access to my online wedding photos and being without that is unsettling.
Going into my account and manually removing the verification process so I can sign in with just my username and password.
I have been a customer for * years and have been using my yahoo email as a source of contact for me.
I've tried searching on Yahoo's help desk but none of the articles have helped me.
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Yahoo

Yahoo Email
Customer service issue
Reported by GetHuman921962
Jul 27th, 2018 - 3 years ago
Fixed
Seen by 26 customers so far
Similar issue to 36932 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder

Timeline

GetHuman921962 started working on this issue
Jul 27th, 2018 12:16pm
GetHuman921962 indicated the issue is not fixed yet.
Jul 27th, 2018 12:20pm
GetHuman921962 indicated the issue is not fixed yet.
Jul 27th, 2018 1:33pm
GetHuman921962 indicated the issue is not fixed yet.
Jul 27th, 2018 1:37pm

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