I've updated my number and email address in instagram yesterday since I don't use my ol...
GetHuman-cjgabais's customer service issue with Yahoo from July 2018
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Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-cjgabais's own words
I've updated my number and email address in instagram yesterday since I don't use my old number anymore and I forgot the password of my yahoo. I received an email that my number has already changed. Then my account has been signed out. So when I tried accessing my account, verification page showed up which I have * options. The old email address and phone number appeared instead of my new email and number. I've researched everything and I found out that I can log in using my fb account. I updated also my email and number because I thought the information in verification page will change. YET, IT DIDN'T.**The old email registered to my IG is my yahoo mail. I don't know the password and I don't have access to the number registered in my yahoo. **What should I do? I'm so stressed out. I tried a lot of alternative ways to recover my account and one of the best answer is to recover my yahoo mail password.
This is frustrating because I don't have any options to change the phone number which I have access right now. If I don't have access to my old number, then I won't recover my account.
GetHuman-cjgabais did not yet indicate what Yahoo should do to make this right.
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