Since my smart phone was stolen in Lima, Peru, on June *, **** I have not been able to...

GetHuman832057's customer service issue with Yahoo from June 2018

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Help with my Yahoo issue
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GetHuman832057's next move: find and follow the right step-by-step guide.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman832057 will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman832057 can let us know if they help or not.
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Before contacting them, items GetHuman832057 may need:
Email on Account, Username, Password, and Name of Account Holder
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman832057's own words
Since my smart phone was stolen in Lima, Peru, on June *, **** I have not been able to access my *****@***.com account from any computer, whether in the Lima hotel, or even now back home in Nevada, in my own PC or my laptop. *SInce I cannot receive or send any code from the stolen phone or authorize access to other devices, I am offered the choice of accessing a certain hotmail account that I do not have access to either, it is non existent. So the following option Offered is for me to answer two questions. WHILE I do answer the first one correctly, "where I and my husband first met", *I have kept records of this personal question* the second question is unanswerable as I never chose such question, to wit, "who is your favorite author"*I never chose this question, It is being asked in error. I would have never chosen this because I do not have a favorite author.*The fact is I am being denied access to the account where I keep track of most of my business, because no more alternatives are offered by the prompter for address recovery.*The additional problems are th at without access to that Yahoo account, I have no access to my gmail account and therefore barred as well from obtaining my calendar, images, notes, WhatsApp, messenger conversations, etc. To transfer to my new phone.*Can you please help me?*I cannot go on with my business, accident records, insurance Information etc without *****@***.com which I own for years.*I am temporarily using my second yahoo acct., *****@***.com *I called a place where they told me they can restore my access for $*** but I refused.*Can you please h elp me?*Thank you,*Laura Mijanovich

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Customer service issue
Reported by GetHuman832057
Jun 29th, 2018 - 5 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 23887 others
0 customers following this


GetHuman832057 started working on this issue
Jun 29th, 2018 6:57am

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