Hi there, **I have a number of Xbox transactions taken from my bank account that i jave...

GetHuman5871007's Refunds issue with Xbox from March 2021

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For purchases made via the Microsoft store, it's recommended that you call for a refund request. For purchases made via any other retailer, you should contact that retailer directly for a refund.
The issue in GetHuman5871007's own words
Hi there, **I have a number of Xbox transactions taken from my bank account that i jave never authorised, the only thing ive ever authorised is for xbox live,. I dont ubderstand how money can be taken when the xbox is not even connected. Due to issues with bullying and finding out the ammount of money that has been taken my lil one no longer has an Xbox or phone,. Call me old fashioned as he does ik not fussed. The ammount of money thats been taken is phenomenal. * *I would like to request a refund on everything with Xbox other than the payments for Xbox live,. *I never authorised anyone to use my bank card including my * year old son. I believe my bank card was entered once to pay for Xbox live then continuous things keep coming out, my son has been punished more than once for this as you can imagine but thibgs do come out even when he is not online. *Im hoping there is some way round this and i can get my money back if its atall possible.

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Xbox

Refunds issue
Reported by GetHuman5871007
Mar 21st, 2021 - 2 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 15363 others
0 customers following this

Timeline

GetHuman5871007 started working on this issue
Mar 21st 5:06pm