I have a past due balance on my account because they billed me for a month of Game Pass...

GetHuman4876295's Refunds issue with Xbox from May 2020

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For purchases made via the Microsoft store, it's recommended that you call for a refund request. For purchases made via any other retailer, you should contact that retailer directly for a refund.
The issue in GetHuman4876295's own words
I have a past due balance on my account because they billed me for a month of Game Pass Ultimate that I haven't been allowed to use since my annual subscription ran out on May *, ****. I do not want Game Pass Ultimate. I do not want xbox stealing money out of my checking account like they did for a year. I removed my credit card information a long time ago because xbox kept charging me for things without my permission. I have a one year membership code, but cannot use it because xbox wants to steal my money again. The subscription page keeps telling me to update my credit card to pay the past due balance. How do I get a refund for my one year subscription card I purchased? i have tried calling xbox for a week and the website keeps telling me my issue does not allow me to talk to a person. Please help me. Why am I not allowed to talk to a real person about xbox stealing my money? Do I have to file a police report to talk to someone?

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Refunds issue
Reported by GetHuman4876295
May 27th, 2020 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 16935 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address


GetHuman4876295 started working on this issue
May 27th, 2020 3:09pm
GetHuman4876295 indicated the issue is not fixed yet.
May 27th, 2020 10:57pm