I have tried to cancel Xbox live for over a year now. My credit card info changed in th...

GetHuman4733844's Report an Issue with Xbox from April 2020

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The issue in GetHuman4733844's own words
I have tried to cancel Xbox live for over a year now. My credit card info changed in the last two months and I did NOT update it on Xbox live because I DO NOT WANT to PAY FOR THIS ANYMORE!! Y’all have collected money for a service I do not use long enough!! I did not update my info yet somehow Xbox live was able the charge my credit card twice in April, on the *th and **th for **.**. I have tried every possible way to cancel this and for the last ** months I still have no had a live person contact me. I do not have the password because the account has not been used in a long time. I want this resolved NOW!!! I want a live representative to contact me in the next ** hours or I will start calling headquarters. This is not acceptable and I am done seeing these **** charges!

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Report an Issue
Reported by GetHuman4733844
Apr 28th, 2020 - 6 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 16511 others
0 customers following this

Timeline

GetHuman4733844 started working on this issue
Apr 28th 9:38pm