Game : Dark Souls Xbox ***. Currently being played on Xbox One. (Backwards compatibilit...

GetHuman3261074's customer service issue with Xbox from July 2019

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The issue in GetHuman3261074's own words
Game : Dark Souls Xbox ***. Currently being played on Xbox One. (Backwards compatibility) -emulated game*Console: Xbox One*Region: Australia **Hi team**I am unable to load my game without it crashing. Each time I try and load my saved data from cloud save, or even offline, the game crashes, freezes or gives me an error*"For some reason Dark Souls has taken too long to start. (*x*******a)"**I have contacted Bandai namco support, they advised the issue is with the emulated game itself, the code I used to download the game is *J*C*-YWDQ*-H*G*T-VKJ**-QGRQZ**My gamertag is *QuirinusQuirell **Hope you guys can help, as I’ve been unable to play the game for the past * months and purchased it about * months ago**Please advise where I should go to for help if you guys are unable to help**Thanks and kind regards *Jess**Kind Regards

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Xbox

Customer service issue
Reported by GetHuman3261074
Jul 17th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 140678 others
0 customers following this

Timeline

GetHuman3261074 started working on this issue
Jul 17th, 2019 7:36am