Game : Dark Souls Xbox ***. Currently being played on Xbox One. (Backwards compatibilit...

GetHuman3261074's customer service issue with Xbox from July 2019

Help with my Xbox issue
First: share to improve GetHuman3261074's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3261074 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman3261074's own words
Game : Dark Souls Xbox ***. Currently being played on Xbox One. (Backwards compatibility) -emulated game*Console: Xbox One*Region: Australia **Hi team**I am unable to load my game without it crashing. Each time I try and load my saved data from cloud save, or even offline, the game crashes, freezes or gives me an error*"For some reason Dark Souls has taken too long to start. (*x*******a)"**I have contacted Bandai namco support, they advised the issue is with the emulated game itself, the code I used to download the game is *J*C*-YWDQ*-H*G*T-VKJ**-QGRQZ**My gamertag is *QuirinusQuirell **Hope you guys can help, as I’ve been unable to play the game for the past * months and purchased it about * months ago**Please advise where I should go to for help if you guys are unable to help**Thanks and kind regards *Jess**Kind Regards

GetHuman3261074 did not yet indicate what Xbox should do to make this right.

How GetHuman3261074 fixed the problem

We are waiting for GetHuman3261074 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman3261074
Jul 17th, 2019 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 140678 others
0 customers following this


GetHuman3261074 started working on this issue
Jul 17th, 2019 7:36am