Someone ported my phone number from tmobile and used my stolen phone number to hack my...

GetHuman2706692's Recover Account issue with Xbox from April 2019

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The issue in GetHuman2706692's own words
Someone ported my phone number from tmobile and used my stolen phone number to hack my microsoft account and thus my xbox account. They have installed two step verification on the **** thing and are using mu phone number to recover and change passwords. My account Xander****** i have shut off the credit card but i always purchase * year subscriptions. What can i do and what info do u need for me to recover my account? My xbox sn? I can give u whatever info u need to verify who i am but they have taken my microsoft account and i am unable to contact anyone in person to be able to explain what has happened. Thank you

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Xbox

Recover Account issue
Reported by GetHuman2706692
Apr 9th, 2019 - 2 years ago
Fixed
Seen by 13 customers so far
Similar issue to 119643 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address

Timeline

GetHuman2706692 started working on this issue
Apr 9th, 2019 2:27am
GetHuman2706692 indicated the issue is not fixed yet.
Apr 10th, 2019 1:00pm
GetHuman2706692 indicated the issue is not fixed yet.
Apr 10th, 2019 1:03pm