My ** year old cousin Stole my card from me and has been making purchases since...

GetHuman2389231's customer service issue with Xbox from March 2019

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The issue in GetHuman2389231's own words
My ** year old cousin Stole my card from me and has been making purchases since **** I haven’t noticed until I opened a letter from my bank saying I’m negative $***.** I called my bank and told them that I was not the one making these purchase so they filed a claim Yesterday. But last night I talked to my aunt about it. She told me how my cousin has been playing all these new games I asked her to get on it and see if my card was on the Xbox she called me back later to tell me the card was on the account. So I called my bank back and canceled the clam. Now I would like to see if I can be refunded back my money. I just lost my job and can’t pay for it so I was seeing if I could be refunded my money back for all the games he has bought without me knowing plz help I don’t want this affecting my credit you can contact me at ********** thank you and have a wonderful day

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Xbox

Customer service issue
Reported by GetHuman2389231
Mar 6th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 111873 others
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Timeline

GetHuman2389231 started working on this issue
Mar 6th, 2019 6:32pm