For the past * months my I haven’t been able to talk to my friends over Xbox live. I wa...

GetHuman1634540's customer service issue with Xbox from January 2019

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The issue in GetHuman1634540's own words
For the past * months my I haven’t been able to talk to my friends over Xbox live. I was using the default headset. Then I tried switching controllers and that didn’t make a difference. I checked to see if I had muted anybody or if I had muted myself and I hadn’t. The mic shows it is plugged in but no sound. I tried doing a factory reset. Nothing. I’ve tried updating my controller. I have tried using my controller and headset on another Xbox as well and got nothing. I checked my network and my connection is all good. My NAV is open. I have no communication bans. And just last week I even got a new headset and the same problem is still occurring. I just want my friends to be able to hear me again.

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Xbox

Customer service issue
Reported by GetHuman1634540
Jan 9th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 88502 others
0 customers following this

Timeline

GetHuman1634540 started working on this issue
Jan 9th, 2019 2:11am