I received a notice from Xbox Live enforcement action via email to NickolasR*****@***.c...

GetHuman-aadapril's customer service issue with Xbox from December 2018

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The issue in GetHuman-aadapril's own words
I received a notice from Xbox Live enforcement action via email to NickolasR*****@***.com that there was a one day suspension put on the Xbox live account. My ten year old son plays on the Xbox and I NEED to know the specific actions that caused the suspension. I wasn’t able to find and written communication that could warrant a suspension. I also several time questioned my son regarding the incident but he kept saying he played another Xbox user who lost the game. That user told my son to F*** off and told my son to go F*** his mother. My son also said that the other player exchange written communication call him the N word. My son then mimicked what the other Xbox user said. I am absolutely not excusing my son’s behavior but I NEED to know if my son provided an accurate account of what happened. I only question the age of the other individual. I know you have data regarding the incident because you supposed his account. As a mother the detailed account matter and determines the punishment my son will be receiving,**Your attention and prompt response to this matter is appreciated.**Thank you,**April
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Xbox

Customer service issue
Reported by GetHuman-aadapril
Dec 8th, 2018 - 5 mons ago
I have an issue with Xbox too
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Seen by 5 customers so far
Similar issue to 70586 others
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Serial Number
Name of Account Holder
Type of Xbox
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Phone Number
Home Address
Timeline
GetHuman-aadapril started working on this issue
Dec 8th, 2018 3:18am