I have an Xbox *** that had a red dot of death. I am trying to transfer the saves off o...

GetHuman1682098's customer service issue with Xbox from December 2018

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The issue in GetHuman1682098's own words
I have an Xbox *** that had a red dot of death. I am trying to transfer the saves off of the ***. I went to a local game store and used their Xbox *** console to add my hard drive and attempt to switch all of my saves to the cloud so I could access them from my newer Xbox One console. Unfortunately, even though I registered for gold today and my account shows that I have active gold membership, when I go to my cloud saving options, it still says I need to register for gold. I am trying to find out why my gold status does not match up between my system save devices and my account status. currently it will not allow me to access the cloud saving feature because it still says I need to register for gold.
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1682098
Dec 3rd, 2018 - a mon ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1682098 started working on this issue
Dec 3rd, 2018 8:29pm