I pre-ordered an Xbox game called black ops * about two*three months ago, I had played...

GetHuman1321257's customer service issue with Xbox from October 2018

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The issue in GetHuman1321257's own words
I pre-ordered an Xbox game called black ops * about two*three months ago, I had played it after I ordered it because it was a pre-order so I played the beta, The beta had closed so I was waiting for the full game to release. I turned on my Xbox and tried to open the game to see if it had released and it said that I needed to buy the game, Then it said that I either refund it or cancel the order. I’ve done neith then it said that I either refunded it or cancelled the order which I had never done, so i checked my accounts payment history and it said the order had been cancelled. I used a prepaid Visa card to pay for it, there is no way of checking the balance because i lost the card so i don’t have the information so i am not sure if i was refunded or not.
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Xbox

Customer service issue
Reported by GetHuman1321257
Oct 11th, 2018 - a mon ago
I have an issue with Xbox too
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Seen by 9 customers so far
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Timeline
GetHuman1321257 started working on this issue
Oct 11th 8:06pm