My daughter needed a permissions change in order to play Fortnight and I wanted to get...

GetHuman1319866's customer service issue with Xbox from October 2018

4 views
 | 
41431 similar
 | 
0 following
Help with my Xbox issue
First: share to improve GetHuman1319866's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1319866 to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1319866 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman1319866's own words
My daughter needed a permissions change in order to play Fortnight and I wanted to get her under the Gold account I purchased for her under my account. I attempted to log into XBOX.com and I received a message saying the account was locked (after the first attempt) due to logging in too many times. I wanted to state that I receive XBOX related emails to my work email *****@***.com that are not welcome. I’m wondering if my XBOX account and work account were merged somewhere, causing the problem. The XBOX account email should me *****@***.com. I attempted to reset the password, but the email that came back stated I didn’t give enough information to authorize a reset. I’m coming to you in hopes that she won’t have to wait another potential ** hrs to maybe have this resolved. Can you help me? I am currently at work on lunch.
GetHuman1319866 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1319866 fixed the problem
We are waiting for GetHuman1319866 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Xbox email you?
This email address isn't valid
Follow this issue
See how GetHuman1319866 fixes it.
This email address isn't valid

Xbox

Customer service issue
Reported by GetHuman1319866
Oct 11th, 2018 - a mon ago
I have an issue with Xbox too
Not resolved
Seen by 4 customers so far
Similar issue to 41431 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1319866 started working on this issue
Oct 11th 4:47pm