My daughter needed a permissions change in order to play Fortnight and I wanted to get...
GetHuman1319866's customer service issue with Xbox from October 2018
Help with my Xbox issue
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman1319866's own words
My daughter needed a permissions change in order to play Fortnight and I wanted to get her under the Gold account I purchased for her under my account. I attempted to log into XBOX.com and I received a message saying the account was locked (after the first attempt) due to logging in too many times. I wanted to state that I receive XBOX related emails to my work email *****@***.com that are not welcome. I’m wondering if my XBOX account and work account were merged somewhere, causing the problem. The XBOX account email should me *****@***.com. I attempted to reset the password, but the email that came back stated I didn’t give enough information to authorize a reset. I’m coming to you in hopes that she won’t have to wait another potential ** hrs to maybe have this resolved. Can you help me? I am currently at work on lunch.
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